4.88 - Cognigy Documentation

Documentation Index

Fetch the complete documentation index at: /llms.txt

Use this file to discover all available pages before exploring further.

For all Cognigy installations, we are updating Traefik from version 2.10 to 3.1.6. Note that the Cognigy products and related connections, including Webchat and WebSocket connections, will be terminated and unavailable during the update. We recommend upgrading to the 4.88 release during low-traffic hours. For the instructions, go to the Infrastructure section.

If you are using these models as custom models, switch to newer versions before the shutdown date.

Anthropic: claude-1.0, claude-1.1, claude-1.2, claude-1.3, claude-1.3-100k, claude-instant-1.0, claude-instant-1.1, claude-instant-1.1-100k, claude-instant-1.2 (removal date is November 6, 2024)
Azure OpenAI: gpt-35-turbo (version 1106) (removal date is no earlier than November 17, 2024)
OpenAI: gpt-4-vision-preview, gpt-4-1106-vision-preview (removal date is December 6, 2024)

Refer to the list of all upcoming removals on the Deprecations and Removals page.

4.88.1

Cognigy Live Agent

Released November 11, 2024

Bug Fixes

Fixed the issue where a human agent assigned to multiple inboxes could receive more conversations than the limit set in the Account Settings

4.88.0

Cognigy.AI

Released October 29, 2024

Improvements

Moved the User Menu and the Help button to the bottom-left corner of the Project sidebar
Added the Error Handling section to the Think Node to control how Think Node errors are managed within a Flow
Added the ability to send attachments to Genesys Open Messaging when using Webchat v2 or v3 Endpoints. Note that captions are not supported
Upgraded the mongodb dependency used by Mongo Nodes to v6. Now, MongoDB Nodes are compatible with MongoDB 3.6 or later versions
Added the Handover Already in Progress status to the Handover Status in the Lookup Node. This status is applicable only to the Genesys Cloud Open Messaging handover provider

Bug Fixes

Fixed the issue that caused duplicate records to appear in the Intent Trainer
Fixed the issue where the lexicon slots API response did not match the expected result
Fixed the issue where the Live Agent session is not terminated when the user password is changed or deprecated
Fixed the issue where the Genesys Cloud Open Messaging conversation handover ended when a human agent declined to handle the conversation
Fixed the issue in the Question Node where adding two channels, AI and Voice Gateway, resulted in the original question text remaining unchanged for the AI channel but changing for the Voice Gateway channel
Fixed the issue where the Merge Profile Node randomly merged profiles before the update
Fixed the issue where NLU training would fail if the training took longer than 30 minutes when using RabbitMQ version 3.8.15 or higher. This issue is resolved for RabbitMQ versions 3.12.0 and above. It is not fixable for RabbitMQ versions between 3.8.15 and 3.12.0

Cognigy Voice Gateway

Released October 29, 2024

Improvements

Changed the type of the Transcription Webhook field from URL to CognigyScript to support dynamic values
Added the capability to enable the Flow Input Timeout feature within the AudioCodes Compatibility mode
Improved tracing log on the Tracing tab in Recent Calls within the Voice Gateway Self-Service Portal:
Added the tts.label parameter to the tts-generation span
- Added the stt.label parameter to the verb:gather span
- Added the tts.label and stt.label parameters to the verb:config span

Bug Fixes

Fixed the issue where users with the Account scope were able to access and delete information out of their scope
Fixed the issue where the SIPS scheme in the SIP Contact header was used after the re-INVITE request. This issue led to silent or broken calls because the secure connection was not handled properly

Cognigy Webchat

Released October 29, 2024

Improvements

Updated Webchat v3 to v3.7.0

xApps

Released October 29, 2024

Improvements

Added a general agent-friendly serialization of xApps JSON objects. This improvement helps human agents using Genesys Cloud Open Messaging, RingCentral Engage, and Chatwoot read xApps output in a simplified format instead of raw JSON. In the new format, the JSON syntax is replaced with nested bulleted lists, allowing agents who are unfamiliar with JSON notation to quickly understand the information

Agent Copilot

Released October 29, 2024

Improvements

Improved by removing the need to inject the Agent Copilot SDK into a script tag. It is now injected automatically, allowing direct use of SDK.postback(payload). For more information, go to the Copilot: IFrame Tile and Copilot: HTML Tile Nodes

Bug Fixes

Fixed the issue where HTML was re-rendering in upcoming updates, even when the content remained unchanged. Now, HTML only re-renders in response to metadata changes

Cognigy Insights

Released October 29, 2024

Improvements

Improved by showing an ID in a tooltip for Endpoint and Snapshot filters

Infrastructure

Traefik

We have updated Traefik, the Kubernetes Ingress Controller, to improve functionality and address known security vulnerabilities in the dependencies of Cognigy.AI, Insights, Live Agent, and Voice Gateway. This update brings Traefik to version 3.1.6 and includes the latest Helm Chart for Traefik, reflecting our commitment to continuous improvement. The products Cognigy.AI, Insights, and Live Agent will be updated within the Cognigy.AI installation, but to update Voice Gateway, you need to repeat the same steps only for the Voice Gateway installation. Note that the Cognigy products and related connections, including Webchat and WebSocket connections, will be terminated and unavailable during the update. We recommend upgrading to the 4.88 release during low-traffic hours.

Pre-Installation Tasks

Before installing the Helm Chart, follow these steps:

Deploy the latest CRDs of Traefik by executing the following command:

kubectl apply --server-side --force-conflicts -k "https://github.com/traefik/traefik-helm-chart/traefik/crds/?ref=v32.1.1"

In the new Traefik Helm Chart, the traefik.ports.<port_name>.expose configuration previously took a boolean as input but now takes a map as input. If you have modified traefik.ports.<port_name>.expose in your local values.yaml file, update it accordingly.

For more detailed information, refer to the official release notes provided by Traefik.

Post-Installation Tasks

After installing the release, clean up the deprecated CRDs of Traefik by using the following command:

kubectl delete crds \
ingressroutes.traefik.containo.us \
ingressroutetcps.traefik.containo.us \
ingressrouteudps.traefik.containo.us \
middlewares.traefik.containo.us \
middlewaretcps.traefik.containo.us \
serverstransports.traefik.containo.us \
tlsoptions.traefik.containo.us \
tlsstores.traefik.containo.us \
traefikservices.traefik.containo.us

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products:

Last modified on February 20, 2026.