4.89 - Cognigy Documentation

Documentation Index

Fetch the complete documentation index at: /llms.txt

Use this file to discover all available pages before exploring further.

If you are using these models as custom models, switch to newer versions before the shutdown date.

Azure OpenAI: gpt-35-turbo (version 1106) (removal date is no earlier than November 17, 2024)
OpenAI: gpt-4-vision-preview, gpt-4-1106-vision-preview (removal date is December 6, 2024)

Refer to the list of all upcoming removals on the Deprecations and Removals page.

Released December 3, 2024

Added new filtering logic to prevent empty messages from arriving at the handover provider APIs and causing error logs
Changed the behavior of sending the conversation transcript to Genesys. Now, the transcript is sent in a single message at the beginning of the handover to a human agent. Additionally, you can set up message filtering. These improvements to both handovers: Genesys Cloud Guest Chat and Genesys Cloud Open Messaging

Fixed the issue where a Flow could not make a second handover after closing the previous one during the same session with Genesys Open Messaging
Resolved a performance issue that slowed NLU Intent Training

Released November 12, 2024

Moved the Access Control and Audit Events pages under the Admin Center. Now, all operations for users with the admin role are available in a single interface

Fixed the issue where the sidebar logo was incorrectly scrolling up when the page was scrolled. Now, the logo remains fixed in place as intended
Fixed the issue where, in some places in the UI, Projects are referred to as Agents

Released November 12, 2024

Fixed the issue where Advanced Session Parameters were not applied correctly when the AudioCodes Compatibility Mode setting was enabled

Released November 12, 2024

Added a general agent-friendly serialization of xApps JSON objects. This improvement helps human agents using Cognigy Live Agent read xApps output in a simplified format instead of raw JSON. In the new format, the JSON syntax is replaced with nested bulleted lists, allowing agents who are unfamiliar with JSON notation to quickly understand the information

Fixed the issue where WhatsApp videos were not being rendered correctly in the conversation chat
Fixed the issue in the custom date range filter in the Reports. This issue caused the Reports not to update when a single date was selected, and the chart was not visible for the selected date
Fixed the issue where a human agent, when changing their availability and assigned to multiple inboxes, could receive more conversations than the limit set in the Account Settings

The version compatibility matrix was updated for the following Cognigy products:

Last modified on November 17, 2025