4.92 - Cognigy Documentation

Documentation Index

Fetch the complete documentation index at: /llms.txt

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On February 15, 2024, Google deprecated Gemini 1.0 Pro. The shutdown date for this model is April 9, 2025. Google recommends migrating to Gemini 1.5 Pro and Gemini 1.5 Flash before April 9, 2025. We strongly recommend carrying out this migration since Gemini 1.0 Pro support will be removed from future Cognigy.AI versions. Refer to the list of all upcoming removals on the Deprecations and Removals page.

4.92.4

Cognigy Voice Gateway

Released January 28, 2025

Bug Fixes

Fixed the issue where selecting Norwegian or Universal Locale caused errors in the Synthesizer (Text-to-Speech) and Recognizer (Speech-to-Text), affecting the voice AI Agent’s ability to process speech and respond

4.92.3

Cognigy.AI

Released January 16, 2025

Bug Fixes

Fixed the issue where old Projects did not include the Memories field in the Contact Profile schema

4.92.2

Cognigy Voice Gateway

Released January 10, 2025

Bug Fixes

Fixed the issue where outbound calls remained silent when a Node with Set Activity Parameters enabled and with the default speech provider was triggered

4.92.1

Cognigy Voice Gateway

Released January 8, 2025

Bug Fixes

Fixed the issue where outbound calls could fail when you selected a speech provider without a label (None)

4.92.0

Cognigy.AI

Released January 7, 2025

Features

New LLMs for AI Agents

This release extends the list of supported Large Language Model providers and models that can be used for Cognigy Agentic AI Agents. We have enhanced our existing Google Gemini integration by adding support for Google’s latest models: gemini-1.5-pro and gemini-1.5-flash. Additionally, we have extended our AWS Bedrock integration to fully support AWS’s new Nova model series. Cognigy’s Agentic AI Agents can leverage the power of those new models, including all features such as tool calling and streaming.

Pinning your most important Projects

This release introduces the ability to pin Projects, allowing you to better organize your view when logging in to Cognigy.AI. The list of pinned Projects will be stored in the user profile, and we plan to expand the range of Cognigy.AI resources that can be pinned in the future.

Download for Knowledge Sources in CTXT

This release introduces the capability to download content stored in Knowledge Sources in the Cognigy TXT (CTXT) format. This feature enables customers to share content from our Knowledge AI product more easily across teams and Projects. The exporter preserves the structure of Knowledge Chunks, ensuring that re-imported files maintain the original Chunk organization.

Improvements

Increased the button limit from 6 to 15 in the Text with Buttons output type
Blocked inactive users from using SSO login
Updated the links on the Get Started cards on the Projects page
Implemented the prevention of user impersonation in the Management UI
Added the capability to track total token usage. This capability allows users to monitor their LLM token usage per session
Added a Temperature slider to the Advanced section of the AI Agent Node
Added the Hide References to External Resources in Transcripts setting to remove tags that can reference third-party APIs (<a>, <img>) from inputs to protect users
Reduced application loading times by splitting the JS bundle into chunks with lazy loading
Redesigned and resized the AI Agent wizard
Added dynamic highlighting of the Flow Chart during execution, updating every 300 ms when a user tests a Flow via the Interaction Panel. Previously, this highlighting appeared only after the execution was complete
Added the Generate Search Prompt parameter to the Grounding Knowledge section in the AI Agent Node. This parameter is enabled by default and allows you to generate a context-aware search prompt before executing the knowledge search

Bug Fixes

Fixed the issue where old Projects didn’t have the privacy_policy field in the Contact Profile schema
Fixed the issue where a Playbook with $ in the payload would fail to run
Fixed the issue where the loading indicator was displayed continuously in the AI Agent wizard when Flow creation failed
Fixed the issue where long Project names weren’t clipped properly in the Project list
Fixed the issue where the pop-up asking to configure a new LLM appeared even though a Project already had an LLM configured
Fixed the issue where AI Agent outputs with a tool call would only be displayed in streaming mode
Fixed the issue where buffered outputs sometimes caused the transcript steps to appear in the wrong order
Fixed the issue where one-time download URLs for the exported Snapshot, Package, Lexicon, and Trainer records were accessible to unauthorized clients
Fixed the issue where navigation during Project creation was inconsistent
Fixed the issue where AI Agent nodes didn’t display an error status in the UI when they failed
Fixed the issue where question text preprocessing containing specific characters could result in an error
Fixed the issue where the handoverEscalation analytics data was wrong
Fixed the issue where the Node Editor didn’t update when switching locales
Fixed the issue where the AI Agent Node didn’t receive an error status indication in the UI when failing

Cognigy Voice Gateway

Released January 7, 2025

Improvements

Added the capability to set recognizer, fillerNoise, and synthesizer via the Advanced Session Parameters in the Set Session Config Node and via the Set Activity Parameters in the Say or Question Nodes
Added Third Party-Call-Control (3PCC) support for INVITE without Session Description Protocol (SDP)
Added the capability to define the user parameter in the Contact header via the SIP From User carrier:
<[scheme]:[user]@[host][port];[transport]> - "Cognigy Bot" sip:+4912345@18.198.97.129:5061;transport=tls

By default, this capability is disabled. To enable it, set FEAT_COMPATIBILITY_RFC3261={{ .Values.sbcOutbound.registerRfc3261 }}

Bug Fixes

Fixed the issue where the sttSpeechContexts property led to a schema violation
Fixed the issue where the Call in Progress event didn’t work for outbound calls
Fixed the issue where setting a vendor with no label in the Activity Parameters of a Say Node, followed by a Wait for Input Node, generated an incorrect configuration. The Wait for Input label overwrote the configuration of the Say Node
Fixed the issue where the handoverEscalation analytics data was wrong
Fixed the issue where the fallback transfer by dial or refer didn’t hang up when the user line was busy or the user rejects the call
Fixed the issue where gather tasks weren’t executed if another gather task was running in the background
Fixed the issue where labels with the "" value (empty string) caused an error in the recognizer
Fixed the issue where the bucket credentials for an account weren’t displayed in the Voice Gateway Self-Service Portal

Cognigy Webchat

Released January 7, 2025

Improvements

Added support for images to the Text with Quick Replies output type. This improvement applies to Webchat v3
Updated Webchat v3 to v3.9.0

Cognigy Live Agent

Released January 7, 2025

Bug Fixes

Fixed the issue where the unread notification count was incorrect in real time

Cognigy Insights

Released January 7, 2025

Improvements

Allowed the use of apikey as a request header for the OData API

Bug Fixes

Fixed the issue where a Transcript conversation could render malicious HTML tags

Infrastructure

Cognigy.AI + Insights + Agent Copilot

Traefik: Enable High Availability (HA) by Default

For SaaS installations:
To ensure HA, Traefik pods are deployed in 3 Availability Zones (AZ) (Cognigy.AI recommended setup) by default, one pod for each AZ.
For on-premises installations:
Traefik HA default settings require that you run your cluster with 3 AZs (Cognigy.AI recommended setup), and the Helm Release spawns HA replicas across the 3 AZs. If you deploy your cluster without AZs, override the zonal podAntiAffinity key in the values.yaml file, as follows:

traefik:
    deployment:
      # podLabels:
      #   uniquezone: "set"
    affinity:
      podAntiAffinity:
        requiredDuringSchedulingIgnoredDuringExecution: []

In the values.yaml file, you can remove the .traefik.deployment.podLabels.uniquezone key or comment it out as shown previously.

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products:

Last modified on April 21, 2026