4.93 - Cognigy Documentation

Documentation Index

Fetch the complete documentation index at: /llms.txt

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AudioCodes Nodes and Generic Voice Nodes will be deprecated at the end of February 2025. After this time, you won’t be able to create new Nodes, but you can still edit or clone existing ones. Flows with these Nodes will continue to work after the deprecation date.
On February 15, 2024, Google deprecated Gemini 1.0 Pro. The shutdown date for this model is April 9, 2025. Google recommends migrating to Gemini 1.5 Pro and Gemini 1.5 Flash before April 9, 2025. We strongly recommend carrying out this migration since Gemini 1.0 Pro support will be removed from future Cognigy.AI versions.

Refer to the list of all upcoming removals on the Deprecations and Removals page.

4.93.3

Cognigy.AI

Released January 30, 2025

Bug Fixes

Fixed the issue where the Cognigy.AI user interface didn’t load in different environments after the v4.93.2 update

4.93.2

Cognigy Voice Gateway

Released January 29, 2025

Bug Fixes

Fixed the issue where selecting Norwegian or Universal Locale caused errors in the Synthesizer (Text-to-Speech) and Recognizer (Speech-to-Text), affecting the voice AI Agent’s ability to process speech and respond

4.93.1

Cognigy.AI

Released January 28, 2025

Bug Fixes

Fixed the issue where logging in to the Voice Gateway Self-Service Portal with the Cognigy.AI account wasn’t working
Fixed the issue where the Timeout parameter in the LLM Prompt and Search Extract Output Nodes didn’t work for Microsoft Azure OpenAI models

Live Agent

Released January 28, 2025

Bug Fixes

Fixed the issue where users with Supervisor and Administrator roles could see labels from multiple accounts at once. Now, these users only see labels from the account they are currently in, even if they have access to other accounts

4.93.0

Cognigy.AI

Released January 21, 2025

Features

New LLM Embedding for Knowledge AI

With this release, we introduce support for the powerful amazon.titan-embed-text-v2:0 embedding model by Amazon Bedrock. This model is now available for Cognigy Knowledge AI and hidden behind the FEATURE_ENABLE_AWS_BEDROCK_EMBEDDING_LLM_WHITELIST feature flag.

Improvements

Extended the list of English utterances allowed for the Resolve Phonetic Counters option in the Answer Preprocessing section of the Question Node
Improved English and German speech recognition for voice and chat AI Agents

Bug Fixes

Fixed the issue where the user session was terminated even if the password change for the user was unsuccessful
Fixed the issue where UNSUPPORTED_STRUCTURED_DATA messages weren’t correctly filtered while using the feature flag for it
Fixed the issue where users were unable to log in to Live Agent
Fixed the issue where the Say Node would omit the passed variables
Fixed the issue where Agent AI Node failed
Fixed the issue where users with admin rights could set a password for a user created through SSO
Fixed the issue preventing the Stops option in the Advanced section of the LLM Prompt Node from working with Azure OpenAI models

Cognigy Voice Gateway

Released January 21, 2025

Bug Fixes

Fixed the issue where validation of an incorrect say verb would trigger an empty call instead of ignoring the error and logging it
Fixed the issue in the Set Session Config Node where the model specified in the Recognizer (STT) section was incorrectly applied to the Synthesize (TTS) settings instead of the Recognizer (STT) settings

Cognigy Webchat

Released January 21, 2025

Improvements

Added the Watermark URL parameter to the Watermark section in the Webchat v3 Endpoint
Moved the Webchat Plugins settings to the Demo Webchat Settings section in the Webchat v3 Endpoint
Updated Webchat v3 to v3.10.0

Bug Fixes

Fixed the Webchat v3 issue where Quick Replies in Chat options started a new session. Now, clicking Quick Replies posts back to the current session

Cognigy Live Agent

Released January 21, 2025

Bug Fixes

Fixed the issue with the File Upload plugin where files sent by the end user were uploaded but displayed as Unknown File in the conversation chat
Fixed the issue where the automatic reassignment of conversations did not trigger sound notifications or activity messages
Fixed the issue where the German localization didn’t render the Reply section correctly

Cognigy Insights

Released January 21, 2025

Improvements

Added the Goals Performance (in numbers) chart to the Goals dashboard
Shortened the default date range in the Insights global filters from 30 days to 7 days

Infrastructure

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: