4.96 - Cognigy Documentation

Documentation Index

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AudioCodes Nodes and Generic Voice Nodes have been deprecated. Flows with these Nodes continue to work, and you can still edit and clone them as well as export them as a Package. However, you can’t create new ones in Cognigy.AI 4.96 or later.
On February 15, 2024, Google deprecated Gemini 1.0 Pro. The shutdown date for this model is April 9, 2025. Google recommends migrating to Gemini 1.5 Pro and Gemini 1.5 Flash before April 9, 2025. We strongly recommend carrying out this migration since Gemini 1.0 Pro support will be removed from future Cognigy.AI versions.
On April 29, 2025, we will discard say verbs with empty text content affecting the following Voice Gateway Nodes:

Refer to the list of all upcoming removals on the Deprecations and Removals page.

4.96.3

Cognigy.AI

Released March 19, 2025

Bug Fixes

Fixed the issue where Snapshots including Default Replies didn’t work properly.

4.96.2

Cognigy.AI

Released March 10, 2025

Bug Fixes

Fixed the issue where empty transcripts from the STT (speech-to-text) vendor caused an error in the Voice Copilot Endpoint.

4.96.1

Cognigy.AI

Released March 5, 2025

Bug Fixes

Fixed the issue where updating a Node using the API failed when trying to update fields with the same value.

4.96.0

Cognigy.AI

Released March 5, 2025

Features

New AI Agent Voice Configuration

Introduced a Voice Configuration section to both the AI Agent Creation wizard and the AI Agent Node, allowing users to fully customize voice settings, such as tone and language, for a specific AI Agent and its role.

Improvements

Added a limit of 100 Cognigy.AI API calls from the Code Node to prevent excessive API usage.
Added caption messages when sending attachments with Genesys Cloud Open Messaging.
Added Claude 3.7 Sonnet to the list of available LLMs from Anthropic.

Bug Fixes

Fixed the issue where the Interaction Panel didn’t show payloads including only data from untrusted Extensions.
Fixed the issue where updating an If Node resulted in a schema validation error.
Fixed the issue where the Knowledge AI chart on the Admin Center’s Dashboard had the incorrect wording for Knowledge AI Chunks.
Fixed the Intent sentence generation process to ensure no extra information is included in the sentences.
Fixed the issue where a packaged Knowledge Chunk contained an embedding vector with reduced dimensions and resulted in a Package import failure.
Fixed the issue where the Adaptive Card generation failed for gpt-4o, gpt-4o-mini, and gpt-35-turbo.
Fixed the issue where Nodes that use the Replace Special Phrases option for the Text Cleaner failed when replacing special characters.
Fixed the issue where the Add Memory Node didn’t add a memory of a falsy boolean or numbers.
Fixed the issue where a new session created multiple Contact Profiles for the same contact.

Cognigy Voice Gateway

Released March 5, 2025

Features

Added the Duration Limit setting to the Transfer Node and Voice Gateway Endpoint when using dial.

Improvements

Improved the tooltip text of the Failover Transcribe Enabled setting in the Call Failover section of the Voice Gateway Endpoint settings.
Added support for ElevenLabs’s model Flash v2.5 for the Synthesizer (Text-to-Speech).
Added the capability to transfer the call when an error occurs with the TTS vendor of the Synthesizer (Text-to-Speech) or Recognizer (Speech-to-Text).
Added support for ElevenLabs’s model Flash v2.5 to api-server.
Added the Voice over Internet Protocol (VoIP) carrier to the X-Requested-Carrier-Sid header for the sip:refer verb in outbound calls.
Added a maximum time-to-live (TTL) for sessions to ensure stale sessions are cleaned automatically.

Bug Fixes

Fixed the issue where the model from the Synthesizer (Text-to-Speech) wasn’t applied when using ElevenLabs as a TTS vendor.
Fixed the issue where a call’s duration was set to undefined, which resulted in the error Value is not a valid number: undefined.
Fixed the issue where the Refer message could include a Session Initiation Protocol (SIP) contact address when the far end of a call used a Secure Inter-Session Protocol (SIPS).
Fixed the issue in sbc-outbound where outbound calls couldn’t be transferred using REFER.
Fixed the issue in sbc-outbound where interoperability occurred between SIP and SIPS (Secure SIP) communications.
Fixed the issue where the second INVITE request was sent to the incorrect socket during outbound calls.
Fixed the issue where the occurrence of a CALL_COMPLETED event during a dial transfer turned all other events into CALL_COMPLETED or CALL_CREATED.
Fixed the issue where the Silence Overlay settings couldn’t be saved in the Set Session Config Node.

Cognigy Webchat

Released March 4, 2025

Improvements

Added the Persistent menu to Webchat v3 and the corresponding settings to the Webchat v3 Endpoint settings.
Added the capability to handle typing indicators for Genesys Cloud Open Messaging.
Added support for new Webchat v3 settings mode.

Bug Fixes

Fixed the issue where the message collation didn’t show the header for empty messages.

Cognigy Live Agent

Released March 5, 2025

Bug Fixes

Fixed the issue where the email transcripts and notifications weren’t displaying the Powered by Cognigy.AI label correctly due to missing data for brand name and incorrect logo.

Cognigy Insights

Released March 5, 2025

Improvements

Added the Content Security Policy header to the HTML of the Insights to prevent XSS (Cross-Site Scripting) attacks.
Renamed Goals Completed to Tasks Completed in the Contact Profile details and the Transcript Explorer.
Added Endpoint icons to the Transcript Explorer.
Added new geographical analytics queries to track user location by city and country.
Added a tooltip with Channel information to the Endpoint icon in the Transcript Explorer.
Added the Top and Bottom filter to the detailed view of the Goals performance chart.

Bug Fixes

Fixed the issue where Goals metrics with a value of 0 were displayed on the legend of the Time Saved chart.
Fixed the issue where the Transcript Explorer showed an incorrect timestamp for time zones observing the daylight saving time.
Fixed the issue where the timestamp filters with time zone offsets weren’t handled correctly in OData queries.
Fixed the issue where the Playbook runs failed with a type validation error.
Fixed the issue where the Goals performance chart displayed the incorrect total count in the tooltip.
Fixed the issue where the Transcript Explorer detailed view displayed an error for time zones observing the daylight saving time.
Fixed the issue where the OData Steps Endpoint returned incomplete data. Added the missing id field to the OData Step data.
Fixed the issue where Transcript Explorer broke if a Slot wasn’t matched correctly.

Infrastructure

Cognigy Voice Gateway

Set FreeSWITCH {{ .Values.freeswitch.args }} to - --codec-answer-generous: FreeSWITCH prioritizes the incoming call’s preferred codec, even if it’s not the most efficient for FreeSWITCH. FreeSWITCH supports the following audio codecs:
- PCMU (G.711 μ-law) - 64 kbps, low CPU usage, no compression.
- PCMA (G.711 A-law) - 64 kbps, low CPU usage, no compression.
- OPUS - Variable bitrate (6-510 kbps), excellent quality, higher CPU usage.
- G722 - 64 kbps wideband, good quality, moderate CPU usage.

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products: