4.98 - Cognigy Documentation

Documentation Index

Fetch the complete documentation index at: /llms.txt

Use this file to discover all available pages before exploring further.

The following features have been deprecated in 4.98:

Insights Beta API. Instead, use the Cognigy.AI OData endpoint.
The actions.think and api.think functions. Instead, use actions.thinkV2() and api.thinkV2(). The removal date is June 2025.
The shutdown date for the Google Gemini 1.0 Pro model is April 9, 2025. Google recommends migrating to Gemini 1.5 Pro and Gemini 1.5 Flash before April 9, 2025. We strongly recommend carrying out this migration since Gemini 1.0 Pro support will be removed from future Cognigy.AI versions.
On April 29, 2025, we will discard say verbs with empty text content affecting the following Voice Gateway Nodes: Say, Question, Optional Question
In September, 2025, OData 2.3 will be deprecated. Before this date, ensure a smooth transition by switching to the Cognigy.AI OData 2.4.

Refer to the list of all upcoming removals on the Deprecations and Removals page.

Help us improve our product documentation on docs.cognigy.com by sharing your thoughts in a quick survey. Your feedback shapes the future of our content!

4.98.5

Cognigy.AI

Released April 17, 2025

Improvements

Added error entries to the Logs page to capture details when a handover fails, improving visibility and troubleshooting

Bug Fixes

Fixed the issue where the handover request for the 8x8 client failed
Fixed the issue where the RingCentral Engage and Genesys Open Messaging handover providers failed to start a conversation
Fixed the issue where the RingCentral Engage handover didn’t occur when created with the new handover provider settings
Fixed the issue where service-handover restarted when an organization was deleted
Fixed the issue where double hyphens in the domain name weren’t allowed by the URL validation

4.98.4

Cognigy.AI

Released April 11, 2025

Bug Fixes

Fixed the issue where cp.goals was renamed to cp.tasks in Code Nodes
Fixed the issue where the RingCentral Engage and Genesys Open Messaging handover providers failed to start a conversation
Fixed the issue where the handover request for the 8x8 client failed
Fixed the issue where queue update validation failed for the Maximum Queue Position field in the Handover to Agent Node

4.98.3

Cognigy.AI

Released April 8, 2025

Bug Fixes

Fixed the issue where call events with the Execute Flow option selected in the Voice Gateway Endpoint weren’t triggered after the second occurrence

4.98.2

Cognigy.AI

Released April 7, 2025

Improvements

Changed the handover API error code handling. Previously, most integrations with handover providers like Genesys Open Messaging and RingCentral Engage returned a 500 error. Now, the system returns the appropriate codes, such as 404, 400, and 500

Bug Fixes

Fixed the issue where the Genesys Open Messaging conversation wasn’t terminated when using triggers. Now, the conversation is properly terminated, and the system returns the correct HTTP status codes in case of errors

4.98.1

Cognigy.AI

Released April 2, 2025

Bug Fixes

Fixed the issue that caused the deployment to time out due to delays in the database migration process

Cognigy Voice Gateway

Released April 11, 2025

Bug Fixes

Fixed the issue where the Call Completed event wasn’t sent because the WebSocket connection had closed before the event occurred

Agent Copilot

Released April 2, 2025

Bug Fixes

Fixed the issue where multiple widgets in the Agent Copilot workspace, implemented via the Copilot: HTML Tile Node, could trigger the same postback action several times

4.98.0

Cognigy.AI

Released April 1, 2025

Features

New Handover Provider for Salesforce MIAW

Introduced a new handover provider for Salesforce MIAW. With the Salesforce MIAW handover provider, you can integrate Cognigy.AI with Salesforce Messaging for In-App and Web, enabling end users to connect with human agents working in a contact center that uses Salesforce.

Improvements

Improved AI Agent voice capabilities in the AI Agent creation wizard and AI Agent Node. Now, you can add labels for TTS vendors and disable the audio cache
Removed the beta flag from the Yes/No Intents feature

Bug Fixes

Fixed the issue where the left-side menu in Cognigy.AI wasn’t reacting to Locale changes
Fixed the issue where the Impersonate user function in the Management UI was missing from the frontend URL
Fixed the issue where API requests for copying a Playbook weren’t working
Fixed the issue where the Lexicon generation didn’t work properly for the gpt-4o, gpt-4o-mini, and gpt-35-turbo models
Fixed the issue where the notification regarding the disabled non-SSO login persisted on the screen, even after switching to SSO login, along with a typo in the notification
Fixed the issue where you couldn’t save the Webhook Endpoint after removing the Webhook URL
Fixed the issue where the Last edited timestamp of resources imported in a Package was incorrectly set to the Package’s creation time instead of the actual import time
Fixed the issue where data-only Default Replies failed for AI Agent implemented from Snapshots when the opt-in memory optimization feature was activated
Fixed the issue where the 20-second TTL wasn’t applied to trusted Extensions, leading to uncaught errors, blocked conversations, and unintended system behavior
Fixed the issue where the Handover Settings section in the Endpoint editor couldn’t be expanded
Fixed the issue where the link to the resource page didn’t include localeId, resulting in a gray screen if the user didn’t have access to the Project

Cognigy Voice Gateway

Released April 1, 2025

Improvements

Added the notifyURL parameter for additional cases, enabling proper reporting of REFER and DIAL success and failure statuses via the call:status webhook event
Added automatic reconciliation of call counters to ensure accurate tracking of active sessions, even after TTL expires
Added support for delayed media with encryption, where the SDP packet is included in the 200 OK response and acknowledged in the ACK message
Added a more precise approach of how to count calls and active sessions, and a widget displaying active sessions when using cognigy-monitoring-stack with Grafana

Bug Fixes

Fixed the issue where invalid empty transcripts from Microsoft Azure Speech Services caused errors when a Say Node was created
Fixed the issue where fallback refer transfers without a configured Referred by setting led to an error
Fixed the issue where call counts became inaccurate over time due to Redis TTL without counter decrements
Fixed the issue in the Voice Gateway Self-Service Portal where the default Deepgram voice, configured in an Application, was displayed incorrectly upon page load. The portal now shows the correct voice

Cognigy Insights

Released April 1, 2025

Improvements

Renamed Goals to Tasks in the Contact Profile to standardize naming conventions across Cognigy.AI
Replaced the goals property in the Profile object with tasks

Bug Fixes

Fixed the issue where the Top chart wasn’t updated in time for the new Insights framework
Fixed the issue where the legend colors weren’t updated for the Time Saved, Cost Savings, and Revenue Earned charts in the Goals Report

Infrastructure

Cognigy Voice Gateway

Updated cron jobs update-api-ban-list, update-call-history-billing-app, deactivate-account-billing, clean-up-test-call-manager and included image.pullSecrets dynamically via helper instead of the hardcoded cognigy-registry-token imagePullSecrets
Updated the template of sbc-inbound and sbc-outbound and added the following environment variables:
- CALL_COUNTER_TRACK_ACCOUNT_CALLS configurable via {{ .Values.global.callCounter.enabled }}. The default value is true
- CALL_COUNTER_RECONCILE_INTERVAL_SECONDS configurable via {{ .Values.global.callCounter.reconcileIntervalSeconds }}. The default value is 30 seconds.
- CALL_COUNTER_LEADER_ELECTION_SECONDS configurable via {{ .Values.global.callCounter.leaderElectionIntervalSeconds }}. The default value is 60 seconds.
- K8S_APP_NAME
- CALL_COUNTER_TTL_IN_MINUTES. The default value is 5

Version Compatibility Matrix

The version compatibility matrix was updated for the following Cognigy products:

Last modified on April 21, 2026.