Cognigy Insights - Cognigy Documentation

4.29.0

Released July 7, 2022

Bug Fixes

• Fixed a bug where Odata would double stringify already stringified content and produce wrong JSON
• Fixed a bug where the top part of the filters sidebar was blocked after the Notification disappeared

4.28.0

Released June 23, 2022

Improvements

• Improved by adding Endpoint column to Transcript Explorer

4.27.0

Released June 7, 2022

Improvements

• Improved by fixing the Analytics API openapi documentation which was unclear and cannot get the request to work. Changed handoverEscalations to number

Bug Fixes

• Fixed a bug where the locale options in global filters of insights repeated twice, because they contained both locale name and nluLanguage
• Fixed a bug where analytics sessions used to use always hardcoded new Date() instead of incoming timestamp

4.26.0

Released May 24, 2022

Improvements

• Improved by adding necessary and missing indices on analytics and sessions collections so that the initial load of Quantitative Queries are covered. Reduces the count totalDocsExamined to 0 by only scanning the indexed Keys
• Improved by adding distinct color to the agent messages

Bug Fixes

• Fixed a bug where conversation records(input) would miss the analytics database because of invalid field names that start with $
• Fixed a visualization problem of “switched Flow” messages in the Transcript Explorer

4.25.0

Released May 10, 2022

Bug Fixes

• Fixed a bug where Message Explorer had 2 scroll bars which caused invalid infinite loader behavior

4.24.0

Released May 2, 2022

Improvements

• Improved by adding an endpoint for deleting analytics records for an organization
• Improved by fixing accessibility issues in step explorer
• Improved by reducing the dashboard UI response time by replacing SVG based charts with canvas-based charts
• Improved by adding pagination in the Step Explorer to support complex step graphs

Bug Fixes

• Fixed a bug where number reports with “Amount” types show non-integer values
• Fixed a bug when a transcript list had a loading issue after filters/agent change

4.23.0

Released April 12, 2022

This release does not contain any fixes or improvements.

4.22.0

Released March 28, 2022

Improvements

• Improved by indicating Flow switches in the expert mode of Transcript Explorer

Bug Fixes

• Fixed a bug where data are not loaded in Step Explorer
• Fixed a bug where Step Explorer mistakenly does not display newly tracked steps, if there is already a cached version of today’s report
• Fixed a bug where Contact Profiles are not displayed correctly in the Transcript Explorer

Last modified on April 21, 2026.