Cognigy Voice Gateway - Cognigy Documentation

About Cognigy Voice Gateway

Cognigy Voice Gateway is an AI-based solution to deploy voice AI Agents for automated phone conversations.

With Cognigy Voice Gateway, you can automate calls using AI-powered speech recognition, IVR, multilingual support, and seamless transfers to contact centers.

Designed for enterprise-scale, Voice Gateway ensures reliable, intelligent voice interactions that elevate customer experiences.

Documentation Links

1. About Voice Gateway
   Start with our beginner’s articles if you’re new to Cognigy Voice Gateway or considering purchasing this product.
2. Build Voice Agents
   Create voice agents using voice Nodes, verbs, and Endpoints.
3. Configure Voice Calls
   Use the Voice Gateway Self-Service Portal to configure call routing and connect this configuration to your voice agent.
4. Outbound Calls
   Create and manage outbound calls, including routing and authentication.
5. New Click To Call Widget
   Use the multimodal Click To Call widget to enable customers to speak directly with your voice AI Agent with a single click.
6. Record and Monitor Call Data
   Record and analyze call data to identify areas for improvement.
7. Call Failure Handling
   Diagnose and resolve call issues with backup providers and TTS caching.
8. Supported Providers
   Use available SIP trunk and speech providers or create a custom speech provider.
9. Administer
   Create and administer users in the Voice Gateway Self-Service Portal.
10. References
    Access detailed reference materials including SIP response codes and events.