## Alerts

_Alerts_ are created when errors happen in your account configuration. For example, your credentials from the speech provider need to be updated. To view alerts, select **Alerts** in the left-side menu of the Voice Gateway Self-Service Portal. Note that you can only filter by a maximum of the last 7 days.

## Alert Types

The following types of alerts can appear on the Alerts page.

| Alert Type                           | Alert Message                                       | What to do?                                                                                        |
|--------------------------------------|----------------------------------------------------|----------------------------------------------------------------------------------------------------|
| Webhook status failure               | `${url} returned ${status}`                         | Check why your webhook is unreachable.                                                            |
| Webhook connection failure           | `failed to connect to ${url}`                       | Check why your webhook is unreachable and why the connection could be broken.                      |
| Webhook authentication failure       | `authentication failure: ${url}`                    | Check why your webhook could not authenticate.                                                     |
| Webhook URL not found               | `webhook url not found: ${url}`                     | Check if your webhook URL is still valid and exists.                                              |
| Invalid app payload                  | `${url} return invalid app payload`                | Check the payload that was sent to the Voice Gateway. Look for any abnormal payloads, and check Cognigy AI logs for validation or other errors. |
| TTS not provisioned                  | `text to speech credentials for ${vendor} have not been provisioned` | Check if the correct credentials are selected in the application. Ensure you review the selected label.  |
| STT not provisioned                  | `speech to text credentials for ${vendor} have not been provisioned` | Check if the correct credentials are selected in the application. Ensure you review the selected label.  |
| TTS failure                          | `text to speech request to ${vendor} failed; please check your speech credentials`  | Check if your credentials are still valid, and if there are any request limits that have been reached. |
| STT failure                          | `speech to text request to ${vendor} failed; please check your speech credentials`  | Check if your credentials are still valid, and if there are any request limits that have been reached. |
| Carrier not provisioned              | `outbound call failure: no carriers have been provisioned` | Check if your phone number has a carrier attached, and ensure that your Outbound Call Routing rules have the carrier correctly provided. |
| Account call limit reached           | `you have exceeded your account call limit of ${count}` | Check with your Customer Success Manager (CSM) or Support about the limitations of your contract. |

Last modified on June 15, 2026