Phone Numbers - Cognigy Documentation

Phone Numbers

Phone Numbers are routed to your Endpoints. Phone number helps route incoming voice calls to the Cognigy conversation flow. To create a phone number, select Phone numbers in the left-side menu, then click Add phone number or +. After that, add a carrier, account, and application, then save changes. You can create more than one phone number. After creating a phone number, you can delete it or edit the Account and Application fields.

Last modified on June 15, 2026

Outbound Call Routing

Configure outbound call routing rules in Voice Gateway to select SIP trunks and carriers for outbound calls.