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- [Genesys Cloud Open Messaging: Handover End Detection with Amazon EventBridge](https://docs.cognigy.com/ai/escalate/handover-reference/genesys-cloud-open-messaging-with-amazon-eventbridge#1-configure-amazon-eventbridge-in-genesys)  
- [Overview](https://docs.cognigy.com/click-to-call/overview#key-benefits)  
- [Event Reference](https://docs.cognigy.com/click-to-call/sdk/event-reference/overview#event-reference)