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- [Genesys Cloud Open Messaging: Handover End Detection with Amazon EventBridge](https://docs.cognigy.com/ai/escalate/handover-reference/genesys-cloud-open-messaging-with-amazon-eventbridge#prerequisites)
- [Transfer](https://docs.cognigy.com/ai/agents/develop/node-reference/voice/voice-gateway/transfer#possible-487-error-after-dial-transfer)
- [TRANSFER_REFER_ERROR](https://docs.cognigy.com/voice-gateway/references/events/TRANSFER_REFER_ERROR)