Webchat v3 - Cognigy Documentation

Documentation Index

Fetch the complete documentation index at: /llms.txt

Use this file to discover all available pages before exploring further.

Webchat v3 is a new version of Cognigy Webchat, compatible with 4.72 of Cognigy.AI or later versions.Benefits of Webchat v3:

• Enhanced User Interaction. Webchat v3 offers improved features and functionalities, leading to better user engagement and interaction.
• Customization Options. With Webchat v3, you can customize the appearance and behavior of the chat widget to align with your brand identity and user preferences.
• Advanced Functionality. The latest version of Webchat provides advanced functionalities such as rich media support, chat history, and real-time typing indicators1, enhancing the overall user experience.
• Modern Design Out of the Box. With Webchat v3, you no longer need to spend time extensively configuring styles; most settings are within the Endpoint configuration, allowing you to adjust styles in a user-friendly interface.
• Adherence to Accessibility Guidelines. Webchat v3 is fully aligned with WCAG 2.2 Level AA guidelines, guaranteeing enhanced readability, seamless navigation, and interactive functionality within the interface.
• RTL Support. Alongside the traditional LTR (left-to-right) layout, Webchat v3 supports RTL (right-to-left), enhancing usability for languages such as Arabic, Hebrew, Urdu, and more.
• npm Package Support. Alongside the hosted script integration, Webchat v3 supports the npm package, offering easier integration with modern frameworks, maintainable code, automatic updates, and compatibility with build systems and CI/CD pipelines.

If you’re using Webchat v2 and looking to transition to Webchat v3, refer to the migration guide.

How to Start with Webchat v3?

Start by reading the documentation provided for Webchat v3. These articles give you a fundamental understanding of its features, configuration, and how to integrate it into your project:

1. Key Features. Explore the Webchat v3 features.
2. Supported Browsers. Explore the supported browsers for Webchat v3.
3. Configuration. Create a Webchat v3 Endpoint and customize various settings within it.
4. Test your Webchat v3 using the embedded Demo Webchat within the Endpoint settings, or build Webchat v3 locally using developer tools.
5. Embedding. Launch the Webchat v3 version on your website.

1: If you integrate Webchat v3 with a contact center, note that only Cognigy Live Agent, Genesys Cloud Open Messaging, and Salesforce MIAW support the Webchat v3 typing indicator.