# DHL delivers AI to the Contact Center

DHL, Cognigy, and Telekom MMS deliver powerful insights into the future of Contact Center AI, showing how it's not just improving but revolutionizing customer service. DHL, managing over 15 billion letters and parcels annually, deals with around 30 million customer service inquiries each year. Maintaining exceptional service quality at this scale is a significant challenge, but with the implementation of the AI Agent, Paula, DHL is effectively enhancing its customer service operations.

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## Watch full presentation: DHL at Digital X \[GERMAN\]

## Want The Same Success With Cognigy.AI?

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Serve customers and employees 24/7 on any channel

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[See a Demo](/content/get-demo/index.html)

###### SOLUTIONS

- [AI Agents](/content/solutions/ai-agents/index.html)
- [Phone & Voice](/content/solutions/voice-ai-agents/index.html)
- [Chat & Messaging](/content/solutions/digital-chat-ai-agents/index.html)
- [Agent Copilot](/content/solutions/agent-assist/index.html)
- [Contact Center Integrations](/content/solutions/cognigy-contact-center-integrations/index.html)

###### PLATFORM

- [Cognigy.AI Platform Overview](/content/platform/cognigy-ai/index.html)
- [Agentic AI](/content/platform/agentic-ai/index.html)
- [Knowledge AI](/content/platform/cognigy-knowledge-ai/index.html)
- [Voice Connectivity](/content/platform/cognigy-voice-gateway/index.html)
- [Product Updates](/content/product-updates/index.html)

###### Resources

- [Success Stories](/content/customer-success-stories/index.html)
- [Downloads](/content/library/index.html)
- [Blog](/content/blog/index.html)
- [Trust Center](https://trust.cognigy.com/)
- [Documentation](https://docs.cognigy.com/)
- [Glossary](/content/glossary/index.html)

###### company

- [About Cognigy](/content/about/index.html)
- [Events](/content/events/index.html)
- [News & Announcements](/content/news/index.html)
- [Careers](/content/careers#list-of-jobs/index.html)
- [Contact](/content/contact-us/index.html)

###### Topics

- [AI Agents](/content/ai-agents/index.html)
- [Agentic AI](/content/agentic-ai/index.html)
- [Conversational AI](/content/conversational-ai/index.html)
- [Contact Center Automation](/content/contact-center-automation/index.html)