# Robotic Process Automation (RPA)

Robotic Process Automation (RPA) is a technology that uses software robots to automate rule-based, repetitive digital tasks by mimicking the actions a human would take on a computer — clicking, filling in forms, copying data, and reading screen content. RPA is particularly effective for integrating with legacy systems that lack APIs. In contact centre AI, RPA is often deployed as a tool available to AI Agents: when a customer request requires an action in a system unreachable via API, the AI Agent triggers an RPA robot to execute the task and return the result — bridging AI-driven conversation with legacy system integration.

For enterprise teams, Robotic Process Automation (RPA) matters because real-world outcomes depend on how the capability is integrated, governed, and measured — not just on the underlying technology. In contact centre AI, RPA is often deployed as a tool available to AI Agents: when a customer request requires an action in a system unreachable via API, the AI Agent triggers an RPA robot to execute the task and return the result — bridging AI-driven conversation with legacy system integration.

## Key Points

- Software robots that automate repetitive digital tasks by mimicking human computer actions
- Particularly effective for legacy system integration without modern APIs
- AI Agents can trigger RPA robots as tools within an agentic workflow
- Bridges conversational AI and legacy back-office systems within a single automation pipeline
- Key component of hyperautomation strategies in complex enterprise environments

### See how it works in action

- [Watch the demo](https://www.youtube.com/watch?v=U87psHIQF3w)
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