Cognigy.AI 3.4 Released

Media contact: Philipp Heltewig September 19, 2019

This week, we announced the release of Cognigy.AI 3.4 - the newest release of our industry-leading Conversational Automation Platform.

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This week, we announced the release of Cognigy.AI 3.4 - the newest release of our industry-leading Conversational Automation Platform.

Here's what we’re announcing today:

• Microsoft Bot Framework integration
• Full support for Adaptive Cards
• Typescript in Code Nodes
• Project Templates
• Rich Default Replies
• New Intent Management features
• Intent Trainer import/export
• New Channel Endpoints
• Customizable Analytics
• Kubernetes Support
• Extended Injection API

Microsoft Bot Framework integration

Microsoft's answer to conversational AI is the Microsoft Bot Framework, essentially consisting of four components:

• Channels (e.g. Teams, Skype for Business, etc)
• Azure Bot Services (Azure service to handle chat messages)
• Chat Logic in Code using Bot Framework SDKs
• LUIS for NLU

While an amazing framework overall, the big shortcoming is the inability for business users, the owners of the automated processes, to make changes to the bots themselves. All logic resides in code and unless you can write code, you're out of luck. This is where Cognigy.AI comes in, adding our graphical editor to the mix to empower business users to create and manage conversations in a user-friendly way.

The new feature that enables this is the Microsoft Bot Framework Endpoint, which can be spawned directly inside the Cognigy.AI user interface.

Full support for Adaptive Cards

Cognigy.AI now has full support for Adaptive Cards for various channels, including Bot Framework, Teams and the Cognigy Webchat. The UI has been extended to include live previews of cards, so you can see the cards you're building in real-time.

Typescript in Code Nodes

Cognigy.AI allows developers to execute code directly within a conversation. This code is written in Code Nodes, which have always supported JavaScript. We've now added full support for Microsoft Typescript to Cognigy.AI, making it possible to write type-safe code and be more productive.

Project Templates

Customers looking for a way to get started with their projects more quickly can now make use of Project Templates.

Cognigy.AI offers three Project Templates in English and German:

• FAQ (for bots that handle frequently asked questions)
• Process (for bots that collect information from a user)
• Search (for bots that collect search parameters and trigger a search in a 3rd party system)

Rich Default Replies

When an intent is detected, Cognigy.AI can send a Default Reply to the user. These Default Replies can now utilize the channel-specific replies, allowing for richer responses.

New Intent Management features

Intent Management is one of the most important tasks when it comes to creating Conversational AI. We've added several features in this version to make creating and editing intents even easier, such as tagging and searching of intents.

Intent Trainer import/export

The Intent Trainer allows a bot editor to see the user inputs which haven't been understood and use those inputs to re-train the bot to create a better-performing model.

New Channel Endpoints

Cognigy is always striving to add more channel endpoints to our solution. In this release we've added new Endpoints for:

• Microsoft Bot Framework
• Ringcentral Engage
• Smooch
• Twilio Autopilot
• Userlike

Customizable Analytics

Cognigy.AI 3.4 builds on top of that by giving our customers the ability to customize what analytics data is actually saved, allowing for the addition of arbitrary data to the analytics collection.

Kubernetes

On the infrastructure side, Cognigy.AI now fully supports Kubernetes deployments, making installations and upgrades more seamless.

Extended Injection API

The Injection API enables external systems to inject information back into a running Cognigy.AI session after an arbitrary timespan.

Summary

Our solution makes it easier than ever to build, deploy and manage conversational AIs at scale from a centralized conversational platform. Cognigy.AI 3.4 adds further to this vision, and we’re looking forward to seeing what our customers and partners around the world will build with it.