# News & Announcements

Be the first to know about the latest developments around Cognigy

## [NiCE Cognigy Named a Leader in Conversational AI by Independent Research Firm](/content/news/nice-cognigy-named-a-leader-in-conversational-ai-by-independent-research-firm/index.html)
NiCE received the highest possible scores in 10 criteria across current offering and strategy, with a score of...

## [NiCE Cognigy positioned as a Leader in the SPARK MatrixTM: Conversational AI Platforms (CAIPs), 2025 by QKS Group](/content/news/nice-cognigy-positioned-as-a-leader-in-the-spark-matrixtm/index.html)
The QKS Group SPARK Matrix™ provides competitive analysis & ranking of the leading Conversational AI Platf...

## [NiCE Cognigy Launches AI Ops Center, Ensuring AI Workforce Reliability at Scale](/content/news/nice-cognigy-launches-ai-ops-center/index.html)
New AI command center delivers real-time control, visibility, and assurance to keep enterprise AI Agents alway...

## [NiCE Closes Acquisition of Cognigy, Transforming Customer Experience with Data-Driven CX AI](/content/news/nice-closes-acquisition-of-cognigy/index.html)
Acquisition of Cognigy further accelerates NiCE’s AI roadmap while immediately presenting Cognigy’s exceptiona...

## [Cognigy is a Leader in the 2025 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms](/content/news/cognigy-is-a-leader-in-the-2025-gartner-magic-quadrant-for-enterprise-conversational-ai-platforms/index.html)
Cognigy is recognized by Gartner® as a Leader for Completeness of Vision and Ability to Execute

## [AOK PLUS relies on Cognigy: AI Voice Agent strengthens digital customer service](/content/news/aok-plus-selects-cognigy/index.html)
AOK PLUS Selects Cognigy Dallas \| Düsseldorf, August 11, 2025 – AOK PLUS, one of the leading statutory health ...

## [Cognigy Announces Mastery Program to Meet Surging Demand for Agentic AI in the Contact Center](/content/news/cognigy-announces-mastery-program-to-meet-surging-demand-for-agentic-ai-in-the-contact-center/index.html)
New certification track empowers a global community to build AI Agents that think, reason, and act autonomousl...

## [Cognigy Joins the New AI Agents and Tools Category in AWS Marketplace to Accelerate Enterprise-Grade Conversational Automation](/content/news/cognigy-joins-new-ai-agents-and-tools-category-aws-marketplace/index.html)
Dallas, Texas, July 30, 2025 — Cognigy, a global leader in AI-powered customer service solutions, today announ...

## [Cognigy and TeKnowledge Partner to Accelerate Agentic AI Adoption in the Enterprise](/content/news/cognigy-and-teknowledge-partner/index.html)
Dallas \| Düsseldorf \| London, July 24, 2025 - Cognigy, a global leader in AI-powered customer service solution...

## [Wavestone and Cognigy form strategic partnership](/content/news/wavestone-and-cognigy-form-strategic-partnership/index.html)
Dallas \| Düsseldorf, July 17, 2025 – Wavestone and AI specialist Cognigy have entered into a strategic partner...

## [Cognigy Takes Top Spot as Leader in Opus Research’s 2025 Conversational AI Intelliview for Self-Service & Enterprise AI Agents](/content/news/cognigy-takes-top-spot-in-opus-researchs-2025-conversational-ai-intelliview/index.html)
Dallas, Texas, July 7, 2025 — Cognigy, a global leader in AI-powered customer service solutions, has been reco...

## [Cognigy's AI Agent Platform Named “Conversational AI Platform of the Year” in 8th Annual AI Breakthrough Awards](/content/news/cognigy-agentic-ai-named-conversational-ai-platform-of-the-year/index.html)
DALLAS, June 25, 2025 – Cognigy, a global leader in AI-powered customer service solutions, today announced tha...

## [Careington Implements Cognigy’s Voice AI Solution to Elevate Customer Service Capabilities](/content/news/careington-selects-cognigy/index.html)
Careington Selects Cognigy Dallas \| Düsseldorf, June 24 – Cognigy, a global leader in AI-powered customer serv...

## [Cognigy Dominates CCW Vegas 2025 with Agentic AI Innovation, Strategic Partnerships, and Enterprise Momentum](/content/news/cognigy-dominates-ccw-vegas-2025/index.html)
Dallas, Texas, June 10, 2025 — Cognigy, a global leader in AI-powered customer service solutions, is bringing ...