News & Announcements | NiCE Cognigy | Contact Center

Nexus 2025 Sets a New Standard for Contact Center AI Innovation

San Francisco | Düsseldorf, March 14, 2025 – Last week, Cognigy, the global leader in AI-powered customer service solutions, announced a revolutionary advancement in contact center technology.

Cognigy Celebrates Customer Service Innovation at the Cognigy Awards 2025

San Francisco | Düsseldorf (March 13, 2025) — Cognigy, a global leader in AI-powered customer service solutions, recognized outstanding contributions in the field.

Cognigy Takes the Guesswork Out of Adopting AI to Create Next-Level eCommerce and Retail Customer Experiences

This eBook explains how to use an AI-powered virtual workforce to overcome CX challenges, unlocking a new era of efficiency in customer service.

Cognigy Named on Sifted's B2B SaaS Rising 100 List: Excelling in the European B2B SaaS Landscape

SAN FRANCISCO - July 19, 2023  - Cognigy, the market leader in Conversational AI, has just announced its inclusion on Sifted's list.

Cognigy and Foundever™ Create Partnership to Offer Best-in-Class Conversational AI Solutions for Contact Centers

Cognigy.AI becomes part of the Foundever Conversational AI Suite for automated, AI-based customer service.

Cognigy.AI Conversational AI Platform Now Available on Genesys AppFoundry

Cognigy’s Conversational AI platform, combined with Genesys Cloud CX™, enables enterprise contact centers to deliver excellent customer service.