News & Announcements | NiCE Cognigy | Conversational AI
NiCE Cognigy Named a Leader in Conversational AI by Independent Research Firm
NiCE received the highest possible scores in 10 criteria across current offering and strategy, with a score of...
NiCE Cognigy positioned as a Leader in the SPARK MatrixTM: Conversational AI Platforms (CAIPs), 2025 by QKS Group
The QKS Group SPARK Matrix™ provides competitive analysis & ranking of the leading Conversational AI Platf...
Nexus 2025 Sets a New Standard for Contact Center AI Innovation
San Francisco | Düsseldorf, March 14, 2025 – Last week, Cognigy, the global leader in AI-powered customer serv...
Cognigy Celebrates Customer Service Innovation at the Cognigy Awards 2025
San Francisco | Düsseldorf (March 13, 2025) — Cognigy, a global leader in AI-powered customer service solution...
Handelsblatt: Virtual agents on the rise – is the AI revolution coming now?
Salesforce, Cognigy, Github: Numerous companies are announcing a new generation of AI assistants. The so-calle...
Cognigy Unveils Agentic AI: Transforming the Future of Enterprise Contact Centers
Meet the Next Generation AI Workforce: Goal-Oriented, Adaptive and Autonomous DÜSSELDORF | SAN FRANCISCO – Nov...
Cognigy Demos AI-First Customer Service Solutions at Gartner IT Symposium and ICMI’s Contact Center Expo
SAN FRANCISCO – Oct 15, 2024 – Next week, Cognigy, a global leader in AI-powered customer service solutions, w...
Cognigy Receives 2024 Conversational AI Excellence Award from CUSTOMER Magazine
ERGO Selects Cognigy to Drive AI-based Phone- and Chatbots in Customer Service
May 29th, 2024 | San Francisco, Düsseldorf – Cognigy, a global leader in AI-enabled customer service solutions...
TechStyleOS Chooses Cognigy to Be Ahead of the Curve in Customer Service
May 2, 2024 | Düsseldorf, San Francisco - Cognigy, a global leader in AI-enabled customer service solutions, i...
Cognigy Takes the Guesswork Out of Adopting AI to Create Next-Level eCommerce and Retail Customer Experiences
eBook Explains How to Use an AI-Powered Virtual Workforce to Overcome CX Challenges, Unlock New Era of Efficie...
Cognigy Receives CCV Quality Award 2023 for IT-Innovation, Elevating Contact Centers with Generative AI
November 17, 2023 | DÜSSELDORF, SAN FRANCISCO - Cognigy, a global leader in AI-driven customer service solutio...
New Cognigy eBook Demystifies how Generative AI Will Transform Customer Service
October 17, 2023 | Düsseldorf, San Francisco - Cognigy's new eBook explains how to achieve next-gen customer i...
Cognigy and Allianz Join Forces at CCW Europe Summit 2023 in Amsterdam
September 22, 2023 | Düsseldorf, San Francisco - Cognigy, the market leader for AI in customer service, proudl...