News & Announcements | NiCE Cognigy | Conversational AI (4)

Cognigy.AI 3.4 Released

This week, we announced the release of Cognigy.AI 3.4 - the newest release of our industry-leading Conversational AI platform.

Standardizing on A Conversational AI Platform

There are two things you need to know about automation in the enterprise:

CHATTY THINGS - OUR NEW SERIES!

Chatty Things by Sascha Wolter – entertaining, informative and more than just a series!

Cognigy @ MWC Barcelona 2019!

#MWC19 Barcelona - We participate, exhibit and can’t wait to be part! We’re excited to announce that Cognigy will be attending and showcasing our solutions.

How to Use Alexa Presentation Language with Cognigy out of the box

Amazon recently introduced APL (Alexa Presentation Language). APL enables developers to build interactive and visually rich voice experiences across devices.

Whatsapp launches Business API

WhatsApp announced the launch of its Business API, which allows enterprises to connect with their customers over WhatsApp.

Cognigy speaks with Alexa in all languages

Language is the most natural form of interaction that is innately available to us, and so the success of voice technology relies on this.

Chatbots in Customer Service

SEVERAL LEVELS OF SOPHISTICATION ALLOW FOR LOW-FRICTION EARLY ADOPTION.

Chatbots have seen tremendous interest and usage within customer service departments, indicating their growing importance.

How chatbots drive innovation and efficiency in support departments

Chatbots are omnipresent nowadays thanks to their ability to mimic natural human conversations and provide instant support to customers.

Conversational Search, going beyond the query

Search tools have matured rapidly over the past few years. Enterprise search providers, like Coveo, are using advanced techniques to enhance search results.

Conversational Micro-Moments.

There are two complementary trends in conversational interaction that are taking hold in Marketing and Customer Engagement.

Chatbots – a smarter search box?

Chatbots are omnipresent these days, conversing with their users through various platforms, offering new ways to enhance the search experience.