News & Announcements | NiCE Cognigy | News (2)

Cognigy Plants the Flag in Dallas as the Leader in the Agentic AI Revolution

Dallas, TX — April 21, 2025 — Cognigy, the global leader in AI-powered customer service, announced the grand opening of its new headquarters in Dallas.

Cognigy Named Global AI Automation Specialists of the Year – Four Years Running

San Francisco | Düsseldorf | London, April 8, 2025 – Cognigy, the global leader in AI-powered customer service, has been recognized as the Global AI Automation Specialists of the Year for the fourth consecutive year.

Cognigy Hosts Local Students for Girls’ Day 2025

San Francisco | Düsseldorf | London, April 7th, 2025 – Cognigy, the global leader in AI-powered customer service, hosted local students for Girls’ Day 2025.

Cognigy x Raws: AI Meets Urban Art in Cognigy’s New Berlin Office

San Francisco | Düsseldorf | Berlin, March 31, 2025 - Cognigy celebrated the opening of its new office in Berlin with an innovative urban art project.

Nexus 2025 Sets a New Standard for Contact Center AI Innovation

San Francisco | Düsseldorf, March 14, 2025 – Cognigy announced new innovations at Nexus 2025 focusing on AI applications in contact centers.

Cognigy Celebrates Customer Service Innovation at the Cognigy Awards 2025

San Francisco | Düsseldorf (March 13, 2025) — Cognigy celebrated innovation in customer service at its annual awards.

Cognigy and Schwarz IT Win Retail Award - with Lidl Instore Voice Assistant

Cognigy was awarded the Top Supplier Retail 2025 for its work with Schwarz IT and Lidl in developing an instore voice assistant.

Cognigy Positioned as a Leader in the Aragon Research Globe™ for AI Agent Platforms, 2025

Evaluation Based on Completeness of Strategy and Performance — December 12, 2024, Cognigy was recognized as a leader in AI agent platforms by Aragon Research.

Cognigy Featured as Pioneering on the CMP Research Prism for Real-Time Agent Assist/Copilot

SAN FRANCISCO | December 3, 2024 – Cognigy was highlighted in the CMP Research Prism for innovations in real-time agent assistance.

Cognigy Debuts CX Disruptors Season 3, Highlighting Enterprise Contact Center Success Stories with AI Agents

DÜSSELDORF | SAN FRANCISCO – November 21, 2024 – Cognigy launched a new season of CX Disruptors, focusing on enterprise contact center success.

Handelsblatt: Virtual agents on the rise – is the AI revolution coming now?

Numerous companies, including Salesforce and Cognigy, are leading a new generation of AI assistants.

Cognigy Unveils Agentic AI: Transforming the Future of Enterprise Contact Centers

Meet the Next Generation AI Workforce: Goal-Oriented, Adaptive, and Autonomous — DÜSSELDORF | SAN FRANCISCO.

Cognigy Receives 2024 Conversational AI Excellence Award from CUSTOMER Magazine

Cognigy has been recognized for excellence in conversational AI.

Cognigy Recognized for Artificial Intelligence Innovation in 2024 AI Breakthrough Awards Program

Cognigy was honored for standout AI and machine learning solutions in the 2024 AI Breakthrough Awards Program.