# The Cognigy.AI Awards ## Celebrating AI Champions Crowning the most innovative and groundbreaking achievements with Cognigy.AI. ## Nominations are closed Nominations for the Cognigy.AI 2026 Awards closed on January 16. We can’t wait to celebrate all your incredible achievements at Nexus 2026! ## Award Categories ### AI Experience Champion Remarkably designed CX using state-of-the-art AI solutions. Use cases are welcome with a distinctive customer-first ethos, Agentic AI, AI agent personalities, multi-modal experiences or full-scale self-service capabilities. Your entry should showcase how your organization has achieved some of the following milestones: - Significantly enhanced customer or employee experiences with Agentic AI - Successfully reimagined or expertly orchestrated CX journeys, ensuring seamless interactions with customers at every touchpoint. (e.g. multilingual, multi-channel) - Saved time for employees on mundane tasks - Elevated CSAT or Net Promoter Score (NPS) ### Contact Center Automation Champion Transformed contact center operations through the implementation of Cognigy.AI. Use cases are welcome that implemented best-in-class Cognigy.AI capabilities: Agent Copilot, Voice AI, Agentic AI. Your entry should showcase how your organization has achieved some of the following milestones: - Attained noteworthy improvements in agent satisfaction and retention rates, demonstrating a focus on a contented workforce. - Demonstrated tangible improvements in critical contact center metrics, including: - Average Handle Time (AHT) - First Call Resolution (FCR) - Average Speed of Answer (ASA), queue durations, or wait time - Abandonment rate ### Proactive AI Champion Deployed anticipatory, autonomous, and intelligent Proactive AI Agents. Entries may highlight proactive use cases such as early outreach, predictive service resolutions, automated follow-ups, intelligent notifications, or hyper-personalized, multi-modal interactions delivered by Proactive Cognigy. Submissions should showcase how organizations have achieved some of the following outcomes: - Delivered proactive, intent-aware engagement that anticipates customer needs before they arise. - Implemented Proactive AI that autonomously initiates meaningful actions, whether for service, sales, or operational excellence. - Orchestrated proactive CX journeys across channels, languages, or modalities, enabling seamless, timely touchpoints at scale. - Reduced operational friction by automating routine follow-ups, monitoring tasks, or issue detection to free employees from repetitive work. - Improved satisfaction metrics (CSAT, NPS) through timely interventions that prevent customer effort and reduce points of friction. ### Multi-Agent Champion Deployed multiple bots across various languages, use cases, and business units. Use cases are welcome from organizations who have succeeded in making Cognigy.AI an integral part of their tech-stack and build AI Agents at scale. Your entry should showcase how your organization has achieved some of the following milestones: - Center of Excellence for Conversational AI or Agentic AI - Deployed more than 5 AI Agent projects with Cognigy.AI (regions, languages, use cases) - Dedicated Team or Partner for Cognigy.AI who maintains and builds bots for different business units or sells Cognigy.AI internally and enables business units to build their own AI agents ### Tech Innovation Champion Groundbreaking, innovative, or unconventional use of Cognigy.AI. Use cases are welcome that through transformative approaches/integrations, turn Cognigy.AI into a powerhouse of tech innovation. Your entry should showcase how your organization has achieved some of the following milestones: - Implemented Cognigy.AI capabilities e.g. Agentic AI, Gen.AI, xApps, Voice Gateway, Knowledge AI,... - Deployed omnichannel solutions that allow for multimodality across all customer touchpoints - Combined Cognigy.AI and IoT - Customized your Cognigy.AI solution uniquely - Reduced technology infrastructure costs - Achieved increased revenue or efficiency gains. ### Newcomer Champion Projects from 2025, as well as successful pilots, are welcome. Use cases are welcome from very new customers who are initiating their Cognigy.AI projects that promise transformative change within their organizations or industry. ### Wildcard Exceptional use cases that defy any categorization. For this category we encourage you to submit an exceptional use case that defies any above categorization but you think it truly deserves recognition. ## Who can nominate? ### Customers Individuals or teams from companies with an active Cognigy solution ### Partners Cognigy partners on behalf of Cognigy customers, with customer approval ### Employees Cognigy employees on behalf of Cognigy customers, with customer approval ## Prizes ## Acknowledging outstanding achievements with Cognigy.AI Recognition Winners will be announced at the Nexus 2026, receive a personalized trophy, and appear in Cognigy news and on social media. Exclusive Seating Winners receive a front-row-seat reservation at the Nexus 2026 for main stage presentations. Spotlight on Success Winning use cases will be spotlighted at Nexus 2026 incl. badge honor and have the opportunity for a professionally produced video story. Free Round-Trip One representative from each winning company will receive a free round trip to Nexus 2026 in Munich, Germany, along with a one-night hotel stay. The winning company is defined as the Customer Organization that has implemented the solution. This prize does not extend to co-winning partner companies. ## The stories of our 2025 winners ### Agent Copilot Champion Winner: Bosch Power Tools ### Most Creative Use Case Winner: Lufthansa Group ### AI Efficiency Champion Winner: Adidas ### Newcomer Champion BENELUX & Nordics Winner: Vattenfall ### Voice AI Champion Winner: DATEV ### Agent Copilot Champion BENELUX Winner: Essent ### AI Efficiency Champion DACH Winner: Linde ### Multi-Agent Champion - Nordics Winner: Nuuday ## See who took home the awards in 2025 ### Carglass AI Experience Champion DACH Co-Winning Partner: Ideabay.AI ### Remitly AI Experience Champion US Co-Winning Partner: FPS Inc. ### DHL Post & Parcel Contact Center Automation Champion DACH ### Lippert Contact Center Automation Champion US ### Allianz Multi-Agent Champion International Co-Winning Partner: Deloitte ### TechStyleOS Multi-Agent Champion US ### Nuuday Multi-Agent Champion Nordics ### Adidas AI Efficiency Champion International ### Linde AI Efficiency Champion DACH ### Bosch Power Tools Agent Copilot Champion DACH ### Essent (Part of E.ON) Agent Copilot Champion BENELUX ### Flix Agentic AI Champion International ### Mobily Agentic AI Champion MENA ### RingCentral Partner of the Year