Nexus 2026 CX AI Summit | NiCE Cognigy

The Most Important CX AI Summit to evolve your Business in 2026

Nexus 2026 isn’t another conference, it’s the collision point for over 1000 of the world’s sharpest CX minds.

We invite you to be part of this extraordinary community of trailblazers.

What to Expect

Zero Buzzwords. All Breakthroughs. Get the raw truth about what’s working in CX AI straight from the brands doing it best. See live demos that challenge convention, stories that prove scale, and AI Agent innovation that is redefining what’s next.

Key Stats

Speakers

Learn from CX AI innovators

Lora Ross Lawson
VP of Contact Centers
Careington International Corporation

Jack Roberts
Senior Global Director GMS Technology
FableticsOS

Merel Donkers
AI Innovation Lead
PostNL

Rosa-Maria Kern
Product Owner
Lufthansa Group

Cristian Sidoti
Head of AI & Automation Strategy
Generali

Chris Herbert
Director of Customer Service
Openreach - British Telecom Group

Jeroen Manten
Director Digital IT
PostNL

Nhu Ho
Senior Product Marketing Manager
NiCE Cognigy

Philipp Heltewig
Chief AI Officer
NiCE

Michele Loverre
Business Process Automation Project Leader
Generali

Edgar Marques
Product Owner
Lufthansa Group

Thys Waanders
VP AI Transformation
NiCE Cognigy

Who you can meet

2026 Highlights

Get inspired by last year's event, where 1000+ attendees gathered to explore the emerging era of Agentic AI. Last year was about proving it’s potential. 2026 is about owning it. Plus awards celebrating AI brilliance in customer experience.