Meet the speakers

Eti Leshem

Sr. Account Technology Strategist

Microsoft

Scott Russell

CEO

NiCE

Edgars Ozolnieks

Director AI & Process Enablement Solutions

Circle K

Lora Ross Lawson

Vice President of Contact Centers

Careington

Benno Schindler

Lead of Conversational AI Tribe

Allianz

Dr. Bernhard Kirchmair

Group Vice President, Digital Business & Partnerships

Heidelberg Materials

Philipp Heltewig

CAIO

NiCE

Jack Roberts

Senior Global Director GMS Technology and Applications

Fabletics

Rosa‑Maria Kern

Product Owner

Lufthansa Group

Victor Nguyen

Project Lead GenAI in Business Operations

BOSCH Power Tools

Cristian Sidoti

Head of AI & Automation Strategy and Adoption

Generali

Edgar Marques

Product Owner

Lufthansa Group

Dilek Imseytoglu

Group Product Manager

NiCE Cognigy

Christian Wuttke

Director Chat & Voice Technology

Schwarz Group

Chris Herbert

Director of Customer Service

Openreach

Kevin Lee

Field CTO & Key Pursuits Leader

NiCE

Alexander von der Goltz

Conversational & Agentic AI in Customer Service

Accenture

Merel Donkers

Product Owner Agentic AI

PostNL

Dennis Kubitza

Vice President Digital Experience

SKY

Nhu Ho

Senior Product Marketing Manager

NiCE Cognigy

Christian Patz

Senior Vice President Customer Operations

SKY

Tjeerd Schopman

Manager AI Automation

Vattenfall

Liz Miller

VP and Principal Analyst

Constellation Research

Sebastian Glock

Director Product Marketing

NiCE Cognigy

Stefan Weih

Head of Operations Digital Transformation

Allianz

Amelie Fischer

Team Lead Conversational Engineering

Schwarz Group

Stephan Schuessler

Partner – Lead Intelligent Automation & C.AI Transformation

Deloitte

Lavinia Guadagnolo

Group Data & AI Business Adoption Lead

Generali

Thys Waanders

VP AI Transformation

NiCE

Sarah Halley

Director PreSales Engineering, AI

NiCE Cognigy

Ikenna Azuike

Journalist & Presenter

@IkennaAzuike

Giles Bryan

GM of Proactive AI

NiCE

Michele Loverre

Smart Process Automation Project Leader

Generali

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Jarrod Davis

Senior Product Marketing Manager

NiCE Cognigy

Claudia Buhne

VP Portfoliomanagement Digital Communication & Collaboration

Deutsche Telekom

Eifion Lloyd

Senior Manager Customer Enablement & Strategy

Openreach

Julie Ask

Founder & Analyst

Julie Ask Advisory

Alex Miller

International Enablement Manager

NiCE Cognigy

Matt Greenslade

Director Customer Success

NiCE Cognigy

Jeroen Manten

Director IT

PostNL

David Scheier

Team Lead @ Team X / AI Innovation

NiCE Cognigy

Derek Top

Principal Analyst & Research Director

Opus Research

Anna Bredow

Senior UI/UX Specialist

Flix