# Meet the speakers

### Eti Leshem

Sr. Account Technology Strategist

Microsoft

### Scott Russell

CEO

NiCE

### Edgars Ozolnieks

Director AI & Process Enablement Solutions

Circle K

### Lora Ross Lawson

Vice President of Contact Centers

Careington

### Benno Schindler

Lead of Conversational AI Tribe

Allianz

### Dr. Bernhard Kirchmair

Group Vice President, Digital Business & Partnerships

Heidelberg Materials

### Philipp Heltewig

CAIO

NiCE

### Jack Roberts

Senior Global Director GMS Technology and Applications

Fabletics

### Rosa‑Maria Kern

Product Owner

Lufthansa Group

### Victor Nguyen

Project Lead GenAI in Business Operations

BOSCH Power Tools

### Cristian Sidoti

Head of AI & Automation Strategy and Adoption

Generali

### Edgar Marques

Product Owner

Lufthansa Group

### Dilek Imseytoglu

Group Product Manager

NiCE Cognigy

### Christian Wuttke

Director Chat & Voice Technology

Schwarz Group

### Chris Herbert

Director of Customer Service

Openreach

### Kevin Lee

Field CTO & Key Pursuits Leader

NiCE

### Alexander von der Goltz

Conversational & Agentic AI in Customer Service

Accenture

### Merel Donkers

Product Owner Agentic AI

PostNL

### Dennis Kubitza

Vice President Digital Experience

SKY

### Nhu Ho

Senior Product Marketing Manager

NiCE Cognigy

### Christian Patz

Senior Vice President Customer Operations

SKY

### Tjeerd Schopman

Manager AI Automation

Vattenfall

### Liz Miller

VP and Principal Analyst

Constellation Research

### Sebastian Glock

Director Product Marketing

NiCE Cognigy

### Stefan Weih

Head of Operations Digital Transformation

Allianz

### Amelie Fischer

Team Lead Conversational Engineering

Schwarz Group

### Stephan Schuessler

Partner – Lead Intelligent Automation & C.AI Transformation

Deloitte

### Lavinia Guadagnolo

Group Data & AI Business Adoption Lead

Generali

### Thys Waanders

VP AI Transformation

NiCE

### Sarah Halley

Director PreSales Engineering, AI

NiCE Cognigy

### Ikenna Azuike

Journalist & Presenter

@IkennaAzuike

### Giles Bryan

GM of Proactive AI

NiCE

### Michele Loverre

Smart Process Automation Project Leader

Generali

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### Jarrod Davis

Senior Product Marketing Manager

NiCE Cognigy

### Claudia Buhne

VP Portfoliomanagement Digital Communication & Collaboration

Deutsche Telekom

### Eifion Lloyd

Senior Manager Customer Enablement & Strategy

Openreach

### Julie Ask

Founder & Analyst

Julie Ask Advisory

### Alex Miller

International Enablement Manager

NiCE Cognigy

### Matt Greenslade

Director Customer Success

NiCE Cognigy

### Jeroen Manten

Director IT

PostNL

### David Scheier

Team Lead @ Team X / AI Innovation

NiCE Cognigy

### Derek Top

Principal Analyst & Research Director

Opus Research

### Anna Bredow

Senior UI/UX Specialist

Flix