Two market leaders unite to accelerate the future of AI-first customer experience

Delivering real results for 1,000+ brands worldwide

-1.png?width=85&height=29&name=Flix_Logo%20(002)-1.png)

Meet NiCE Cognigy

Together, CXone Mpower and Cognigy.AI enable organizations to accelerate AI adoption and scale it seamlessly across every customer experience.

Market Leadership

Recognized as a leader in Conversational AI by Gartner, Forrester, IDC and other top analysts, Cognigy powers and automates the most complex interactions in customer service.

Proven at scale

Enterprise-grade agentic AI trusted by leading brands like Lufthansa, Toyota and Bosch, delivering secure, reliable and mission critical engagement.

Visionary Innovation

From conversational to agentic AI, Cognigy leads the shift to AI-first customer experience in perfect alignment with NiCE’s vision for the future.

## Deliver service experiences
your customers will boast  about

.png)

Meet our AI Champions

Our customers make a difference everyday with a new generation of service experiences that just work.

16M+ automated conversations per year for rebookings, refunds & more

16+ AI Agents live
16M+ automated conversations per year
Real-time AI translation

25+ AI Agents for customer care and in-car Voice Assistance

98% of customers love the service
Increased loyalty for dealerships
95% acceptance rate for AI-booked appointments

AI Voice & Chat Agents with 70% automation rates, serving EON’s 50M customers

70% automation
30+ AI Agents live
+37% NPS on live chat

Serving 24k customers in customer service on chat and voice channels

30K Calls Saved Annually
Powered by GenAI & Knowledge AI
AI Agent for Sales and Energy Consulting

“We are bringing together two undisputed AI leaders to redefine the future of customer experience. Together, we are accelerating AI adoption and value realization for global enterprises by delivering the industry’s most powerful and comprehensive customer experience platform leveraging CX models and agentic and human agents powered by decades of CX purpose-built data and insights. We are committed to delivering connected, seamless and intelligent customer experiences around the world.”

Scott Russell
CEO, NICE

Creating your customer access strategy with Conversational AI

Discover the transformative capabilities of Conversational AI (CAI) and how it can revolutionize your business with our whitepaper.

Gain insights into the paradigm shift in customer access strategies, understanding how CAI blends artificial intelligence, natural language processing, and machine learning to create personalized, seamless customer interactions across multiple channels.

Blueprint for an AI-first contact center

Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center.

Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences.

AI Agents for your business

A guide for revolutionizing customer experience and operational efficiency.

Explore how AI Agents are transforming customer service and delivering innovative solutions for your business now.

Named a Leader in the Forrester Wave™ 2026

Conversational AI Platforms for Customer Service

Ranked highest in the Strategy category. Above-average customer feedback among evaluated vendors.

Analyst Recognition & Awards

Start shaping the future of customer service today

Discover how Cognigy can help you create AI Agents for Your Business.