# COGNIGY NLU

### Cutting-edge Natural Language Understanding for human-like, memorable service experiences

### Cognigy NLU is the brain of our AI Agents to enable human-centered, sophisticated conversations that capture your customer needs while creating deeper, more personal connections

## Cutting-edge AI for Customer Service

Experience unmatched language understanding with our advanced machine learning and neural machine translation AI engine - minimal training required for maximum performance. [Source](/content/blog/benchmarking-nlu-engines-comparing-market-leaders/index.html)

Leverage our unique hybrid AI capabilities to design context-sensitive, humanlike, and empathetic conversations that will astound your customers.

## 99.7%

successful intent recognition

## 100+

supported languages

## 20,000+

prebuilt NLU resources

## Hybrid NLU to Level up Your CX

Harness superior intent recognition, entity extraction, and contextual mapping, powered by best-in-class Conversational and Generative AI.

Combine the structured and outcome-specific nature of Cognigy NLU with the deep language understanding of LLMs to bring human-level automated conversations to life while maintaining control, compliance, and security.

#### Contextual Understanding

Gather user information from past interactions with built-in Contexts and Profiles to deliver personalized, targeted dialogues.

#### Empathetic Conversations

Grasp and respond to customer sentiment every step of the way. Dynamically generate natural, context-sensitive responses.

#### Digression Handling

Handle fuzzy requests or misspellings naturally and improve future intent recognition with automatic reconfirmations.

#### Intelligent Dialogues

Capture input variants with prebuilt System Slots for advanced entity recognition. Detect over-answering and bypass redundant steps using Slot Fillers.

## Accelerate AI Training

Empower business and development teams alike to build and manage reliable intent models at scale.

- **Few-Shot Learning**: Train AI quickly with a handful of data samples.
- **Pre-trained NLU Models**: Leverage our suite of field-tested CAI templates that include 500+ user intents, 20k+ entities and 100+ flows.
- **LLM-Generated Training Data:** Automatically create NLU resources like example sentences and lexicon entities in seconds with GenAI.

## Optimize NLU Performance

Enhance your AI agents' intelligence with Cognigy’s top-tier tools to boost NLU accuracy efficiently.

- **Hybrid NLU:** Refine the NLU pipeline with GenAI for richer semantic understanding and ultra-precise intent ranking.
- **Intent Analyzer:** Get real-time feedback on NLU model quality for streamlined training.
- **Intent Hierarchy:** Manage large-scale NLU models with organized intent structures.

## Scale Multilingual Service at Speed

Expand into new markets fast with a multilingual AI workforce and empower human agents to speak any language.

- **Multilingual NLU:** Leverage our turnkey support for 100+ languages and optionally enhance linguistic interpretations with LLMs.
- **Automatic Localization**: Translate existing flows and intent models with a few clicks.
- **Real-Time Translation**: Switch languages on the fly for self-service or assist service teams with live translation.

## Retain Unlimited AI Flexibility

Maintain full control over your NLU pipeline and enrich AI Agents with advanced cognitive services

- **LLM & NLU Connectors**: Stay at the AI cutting edge with our extensive suite of prebuilt AI connectors.
- **Extended AI services**: Advance CX with any cognitive services (e.g., biometric authentication, OCR…).
- **Portability:** Easily import and export intent models, lexicons, and other NLU resources across projects.
- **NLU Transformer**: Meet enterprise requirements with data pre- and post-processing like PII redaction.

## Craft Exceptional Service Experiences

See Conversational and Generative AI in action.