# NiCE Knowledge Hub Integration and More with Release 2026.8

Authors name: [Nhu Ho](/content/product-updates/author/nhu-ho/index.html) April 22, 2026

Release 2026.8 ships native integration with NiCE Knowledge Hub and new improvements to the NiCE CXone handover experience.

### Enable AI Agents to Tap into NiCE Knowledge Hub

Accurate, governed knowledge is what separates a reliable AI Agent from one that guesses. For many CXone customers, that knowledge already lives in [NiCE Knowledge Hub](https://help.nicecxone.com/content/knowledgehub/knowledgehub.htm), a centralized knowledge orchestration layer with its own RAG pipeline, storage, and system connectors.

**Why It Matters**

The NiCE Knowledge Hub targets enterprises looking to eliminate fragmented knowledge silos and ensure every customer and agent-facing AI draws from a single, trusted source of truth. It connects, ingests, and unifies content from disparate knowledge sources, offering a broad set of turnkey connectors - including Salesforce, ServiceNow, SharePoint, Microsoft Dynamics 365, WordPress, Zendesk, NiCE Expert, and many others. Knowledge bases sync daily and can be triggered manually on demand to ensure up-to-date content.

With the new [Retrieve Knowledge Node](https://docs.cognigy.com/ai/agents/develop/node-reference/cxone/retrieve-knowledge), Cognigy AI Agents can now tap directly into that pipeline at runtime, inheriting its content structure, division-based visibility, and the full breadth of connected sources.

This option is ideal when:

- Your enterprise knowledge sources are already integrated and organized inside CXone
- Content governance, approval workflows and version control are handled upstream

Note that the Retrieve Knowledge Node is supported only in Cognigy installations hosted in the following NiCE CXone environments:

- cognigy-na1.nicecxone.com
- cognigy-na3.nicecxone.com
- cognigy-ca1.nicecxone.com
- cognigy-uk1.nicecxone.com
- cognigy-au1.nicecxone.com
- cognigy-jp1.nicecxone.com

### Other Improvements

#### Cognigy.AI

- For the NiCE CXone handover provider:
  - Added the Display Agent Details toggle to the [Handover to Human Agent](https://docs.cognigy.com/ai/agents/develop/node-reference/service/handover-to-agent) and [Question](https://docs.cognigy.com/ai/agents/develop/node-reference/basic/question) Nodes. This toggle allows you to display the human agent’s name and profile image in Webchat
  - Added support for the On Resolve Options setting in the [Handover to Human Agent](https://docs.cognigy.com/ai/agents/develop/node-reference/service/handover-to-agent) Node
  - Added support for [bi-directional typing indicator](https://docs.cognigy.com/webchat/v3/configuration#webchat-behavior) in Webchat v3
  - Added detection of the `ONRELEASE` action to determine when a [human agent ends the conversation](https://docs.cognigy.com/ai/escalate/handover-reference/nice-cxone#configuration-on-the-handover-provider-side)
- Included legacy API keys on the [My Profile page](https://docs.cognigy.com/ai/administer/user-menu/my-profile) with the Legacy tag
- Improved error response text for failed [Create](https://docs.cognigy.com/api-reference/handover-providers/create-a-handover-provider) and [Update](https://docs.cognigy.com/api-reference/handover-providers/update-a-handover-provider) handover provider API requests
- Improved the detection to determine when human agents end conversations on Salesforce MIAW by using the `CONVERSATION_SESSION_STATUS_CHANGED` event instead of `CONVERSATION_PARTICIPANT_CHANGED`

For further information, check out our complete [Release Notes here](https://docs.cognigy.com/release-notes/2026.8).