Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

Akshay Warikoo

I am a product marketing enthusiast driven by an insatiable curiosity to find answers to the most pressing questions. Whether it’s finding a technological solution to solve the client’s problems or understanding the consumer behaviour behind the decision-making process, I've been able to swiftly uncover a customer’s pain point and identify a strategic solution.

How Conversational AI Detect Emotions With Sentiment Analysis

Imagine a conversation between a disappointed customer and a customer service representative:

Harness the Power of In-built Machine Translation

To deliver exceptional service experiences in a global market, businesses must understand and speak the langua...