Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

Alexander Teusz

Product

Streamline Contact Center Integration using Agent Handover

The human agent handover is one of the key aspects of bot implementation into the business processes as it sea...

Product

New Live Chat Integration with Salesforce

There are times when a user feels stuck in a conversation with a virtual agent or expresses a desire to speak ...

Product

Salesforce Service Cloud: Upload Files During a Live Chat

Chatbots are incredible automation tools that can streamline a variety of business processes. Still, regardles...

Product

Crafting Engaging Experiences using WhatsApp’s Interactive Messages

Users expect their experiences with brands to be fast and frictionless where they can access clear information...

Product

Deploying a WhatsApp Chatbot within Minutes

One of the major elements of successful conversational AI projects is deploying the virtual agents to the righ...

Product

Using Cognigy.AI Extensions to Build Native Payment Integration

Payment integration is an essential component for many conversational AI applications. It enables powerful, tr...

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