# Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

# Alexander Teusz

Product

## [Streamline Contact Center Integration using Agent Handover](/content/product-updates/handover-to-agent-node/index.html)

The human agent handover is one of the key aspects of bot implementation into the business processes as it sea...

Product

## [New Live Chat Integration with Salesforce](/content/product-updates/salesforce-service-cloud-handover-provider/index.html)

There are times when a user feels stuck in a conversation with a virtual agent or expresses a desire to speak ...

Product

## [Salesforce Service Cloud: Upload Files During a Live Chat](/content/product-updates/salesforce-service-cloud-file-upload/index.html)

Chatbots are incredible automation tools that can streamline a variety of business processes. Still, regardles...

Product

## [Crafting Engaging Experiences using WhatsApp’s Interactive Messages](/content/product-updates/whatsapp-interactive-messages/index.html)

Users expect their experiences with brands to be fast and frictionless where they can access clear information...

Product

## [Deploying a WhatsApp Chatbot within Minutes](/content/product-updates/whatsapp-chatbot-with-vonage/index.html)

One of the major elements of successful conversational AI projects is deploying the virtual agents to the righ...

Product

## [Using Cognigy.AI Extensions to Build Native Payment Integration](/content/product-updates/conversational-payment-stripe-integration/index.html)

Payment integration is an essential component for many conversational AI applications. It enables powerful, tr...

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