# Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

# Cognigy

## [AI Agents Demystified: Definitions and Effective Patterns](/content/product-updates/ai-agents-definitions-effective-patterns/index.html)

Amid its significant traction, the term “AI Agent” remains somewhat fuzzy, with various interpretations across...

## [Better Together: Generative AI and Conversational AI](/content/product-updates/better-together-generative-ai-and-conversational-ai/index.html)

Learn about Generative AI and how combining it with Conversational AI can lead to advanced capabilities that o...

## [Your Ultimate Guide to Cloud Contact Center as a Service](/content/product-updates/cloud-contact-center-as-a-service/index.html)

There's nothing better than realizing new tech’s full potential, whether that’s at home or in business. (Perso...