# Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

## [Conversation Design 101: Tips, Templates, and Best Practices](/content/product-updates/conversation-design-101-tips-templates-best-practices/index.html)

Human dialogues are dynamic and sophisticated in nature. Customers might reply to a question with another ques...

## [Easier File Management in Live Agent and More with Cognigy.AI v4.41](/content/product-updates/v4.41)

‘Tis the season. From improved attachment handling to quicker and more fun bot building – we’re excited to bri...

## [Enhanced Step Explorer and More with Cognigy.AI v4.40](/content/product-updates/v4.40)

With Cognigy.AI v4.40, the Step Explorer in Cognigy Insights has been improved to support larger amounts of da...

## [Agile Development with Flow Replication and More in Cognigy.AI v4.39](/content/product-updates/v4.39)

The latest release of Cognigy.AI makes the process of repurposing your existing flows and resources faster and...

## [From Native Contact Center Integrations to Improved Queue Management with Cognigy.AI v4.38](/content/product-updates/v4.38)

The release of Cognigy.AI v4.38 introduces robust features that drastically ease contact center integration wh...

## [Improved Usability and More with Cognigy.AI v4.37](/content/product-updates/v4.37)

Cognigy.AI v4.37 delivers a number of usability enhancements across Virtual Agents, Live Agent and Insights.

## [13 Best Practices for Your Next Bot Building Project](/content/product-updates/bot-building-best-practices/index.html)

From conversation design and intent training to flow orchestration and administration, there are dozens of mov...

## [Data-Driven Resource Planning and More with Cognigy.AI v4.36](/content/product-updates/v4.36)

There is so much in store with the release of Cognigy.AI v4.36 that we can’t wait to share with you. Without f...

## [Improved System Monitoring and More with Cognigy.AI v4.35](/content/product-updates/v4.35)

With the release of Cognigy.AI v4.35, we are excited to announce some brand-new features alongside a host of p...

## [New UI Language Support and More with Cognigy.AI v4.34](/content/product-updates/v4.34)

The release of v4.34 adds French as the new supported language for the Cognigy.AI User Interface besides the f...

## [How-to Guide: Extend Your Bot Availability and Functionality in MS Teams](/content/product-updates/microsoft-teams-bot/index.html)

Wading through numerous business apps and systems only to search for a piece of information is tiresome and ki...

## [Streamlined Locale Management and More with Cognigy.AI v4.33](/content/product-updates/v4.33)

The release of Cognigy.AI v4.33 introduces an exciting feature that enables you to use the Intent model of a f...

## [Seamless Multilingual Voice Services Using Language Recognition](/content/product-updates/voice-language-detection/index.html)

For enterprises serving customers in various countries and regions, multilingual Virtual Agents are a powerful...

## [More Intuitive Insights Dashboards With Cognigy.AI v4.32](/content/product-updates/v4.32)

Cognigy.AI v4.32 presents new information Tooltips for Cognigy Insights Dashboards to increase reporting trans...