Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

Enhanced WhatsApp Experience & More With Cognigy.AI v4.31

This release of Cognigy.AI adds support for rich media elements for the WhatsApp Endpoint. You can now output ...

Native WhatsApp Endpoint & more with Cognigy.AI v4.30

Release v4.30 of Cognigy.AI features the new native WhatsApp Endpoint that makes it faster and simpler than ever.

Elevate Omnichannel CX With Native WhatsApp Endpoint

Connected cross-channel experiences are at the heart of modern contact centers. Enabling your customers to communicate seamlessly across different channels enhances the overall customer experience.