# Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

## [Enhanced WhatsApp Experience & More With Cognigy.AI v4.31](/content/product-updates/v4.31)

This release of Cognigy.AI adds support for rich media elements for the WhatsApp Endpoint. You can now output ...

## [Native WhatsApp Endpoint & more with Cognigy.AI v4.30](/content/product-updates/v4.30)

Release v4.30 of Cognigy.AI features the new native WhatsApp Endpoint that makes it faster and simpler than ever.

## [Elevate Omnichannel CX With Native WhatsApp Endpoint](/content/product-updates/whatsapp-endpoint/index.html)

Connected cross-channel experiences are at the heart of modern contact centers. Enabling your customers to communicate seamlessly across different channels enhances the overall customer experience.