# Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

## [Introducing Cognigy MCP Server: Unlocking the Agent Ecosystem](/content/product-updates/introducing-cognigy-mcp-server/index.html)

AI Agents are evolving rapidly. What began as conversational assistants is quickly becoming a network of syste...

## [Enhanced AI Agent Control, New Voice Integrations, and More with Cognigy.AI 2026.4](/content/product-updates/2026.4)

Cognigy.AI 2026.4 introduces improvements in AI Agent behavior control, speech-to-text support, and voice carr...

## [Enhanced MCP Security, New Speech Service Integrations, and More with Cognigy.AI 2026.3](/content/product-updates/2026.3)

The 2026.3 release continues to give enterprise teams greater flexibility and control when building, securing,...

## [Meet Simulator: AI Agent Evaluation for Real-World Confidence](/content/product-updates/meet-simulator-ai-agent-evaluation/index.html)

AI Agents are no longer experimental. They are customer-facing, autonomous, and increasingly responsible for c...

## [Expanded Prebuilt Agent Tools and More with Cognigy.AI 2026.1](/content/product-updates/2026.1)

The Cognigy.AI 2026.1 release introduces a new prebuilt Handover to Human Agent Tool and enhances Live Agent r...

## [Stronger Data Governance, Deeper NiCE CXone Integration, and More with Cognigy.AI 2025.25 Release](/content/product-updates/2025.25)

Cognigy.AI 2025.25 introduces targeted enhancements focused on privacy-aware data governance, native integrati...

## [Now On-Demand: Cognigy.AI Tech Update - Q4 2025](/content/product-updates/cognigy-ai-tech-update-q4-2025/index.html)

Watch the Q4 Cognigy.AI Tech Update on demand - a fast-paced, demo-driven walkthrough of the latest platform c...

## [Native Storm (Content Guru) Integration and More with Cognigy.AI 2025.24 Release](/content/product-updates/2025.24)

Cognigy.AI 2025.24 release introduces a native Handover Provider for Content Guru’s storm® platform, expanding...

## [Targeted Knowledge Retrieval and More with Cognigy.AI 2025.23 Release](/content/product-updates/2025.23)

Cognigy.AI 2025.23 introduces smarter knowledge access for AI Agents and more flexible Webchat styling with ne...

## [Real-Time Ops Insights and More with Cognigy.AI 2025.22 Release](/content/product-updates/2025.22)

Cognigy.AI 2025.22 features the release of AI Ops Center alongside a range of platform-wide enhancements.

## [Meet AI Ops Center: Real-Time Observability & Control for AI Resilience at Scale](/content/product-updates/ai-ops-center/index.html)

Summary: As enterprises scale AI-powered service across channels and markets, reliability has become the new b...

## [Scalable Knowledge Integration and More with Cognigy.AI 2025.21 Release](/content/product-updates/2025.21)

The 2025.21 release of Cognigy.AI brings a powerful enhancement to Knowledge AI with the introduction of Knowl...

## [Enhanced AI Observability and Voice Media Control with Cognigy.AI 2025.20 Release](/content/product-updates/2025.20)

This release provides developers with deeper observability into LLM requests and AI Agent behavior, supporting...

## [Now On-Demand: Cognigy.AI Tech Update - Q3 2025](/content/product-updates/cognigy-ai-tech-update-q3-2025/index.html)

We’re back with another round of exciting product updates! Whether you’re building hands-on or driving enterpr...

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