Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

Nhu Ho

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Accelerated AI Agent Editor and More with Cognigy.AI 2025.19 Release

The latest Cognigy.AI release introduces a sleek new interface for managing AI Agent Jobs and Tools, significa...

Automated Webchat Deployment and More with Cognigy.AI 2025.18 Release

This release features a more efficient, reliable, and developer-friendly approach to integrating Webchat into ...

New EU-Hosted Speech Support and More with Cognigy.AI 2025.17 Release

Cognigy.AI 2025.17 delivers meaningful updates for voice and agentic experiences, including new options for sp...

Improved LLM Ops Visibility and More with Cognigy.AI 2025.16 Release

Cognigy.AI 2025.16 delivers targeted enhancements across LLM orchestration, Live Agent routing, Salesforce MIA...

Enhanced Usability and More with Cognigy.AI 2025.15 Release

This release includes several enhancements to GenAI settings and Cognigy Webchat experiences.

Expedited Webchat Styling, LLM Latency Insights, and More with Cognigy.AI 2025.14 Release

The 2025.14 release of Cognigy.AI brings targeted improvements that streamline Webchat styling, enhance observ...

Advanced Prompt Engineering, Usability Enhancements, and More with Cognigy.AI 2025.13 Release

The latest release of Cognigy.AI introduces the new LLM Prompt and Load AI Agent Nodes for developers and ente...

Now On-Demand: Cognigy.AI Tech Update - Q2 2025

Join us for the latest Cognigy.AI Tech Update, your one-stop briefing on everything new, improved, and future-...

Accelerated Collaboration, Real-Time Insights, and More with Cognigy.AI 2025.12 Release

The 2025.12 release introduces two exciting new features: Collaborative Editing for AI Agent and Flow design t...

Collaborative Editing: Unlock Team Synergy for AI Agent Co-Creation

Gone are the days of disjointed workflows and feedback loops lost through screenshots, video calls, and extern...

Introducing Business Dashboard: Real-Time Visibility into Global AI Impact

In customer service automation, speed and clarity are essential. Beyond retrospective data, service leaders ne...

Extended MCP Support and More with Cognigy.AI 2025.11 Release

The 2025.11 release continues our steady cadence of product enhancements, featuring upgraded MCP support and n...

Driving AI-Native Chat Experiences with Progressive Rendering

Generative AI is transforming how we think about user interaction in digital interfaces. As responses grow lon...

New Versioning Concept and More with Cognigy.AI 2025.10 Release

The latest release marks a major shift in how we communicate platform updates, introducing a new versioning fo...