# Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

## Nhu Ho

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### [Accelerated AI Agent Editor and More with Cognigy.AI 2025.19 Release](/content/product-updates/2025.19)

The latest Cognigy.AI release introduces a sleek new interface for managing AI Agent Jobs and Tools, significa...

### [Automated Webchat Deployment and More with Cognigy.AI 2025.18 Release](/content/product-updates/2025.18)

This release features a more efficient, reliable, and developer-friendly approach to integrating Webchat into ...

### [New EU-Hosted Speech Support and More with Cognigy.AI 2025.17 Release](/content/product-updates/2025.17)

Cognigy.AI 2025.17 delivers meaningful updates for voice and agentic experiences, including new options for sp...

### [Improved LLM Ops Visibility and More with Cognigy.AI 2025.16 Release](/content/product-updates/2025.16)

Cognigy.AI 2025.16 delivers targeted enhancements across LLM orchestration, Live Agent routing, Salesforce MIA...

### [Enhanced Usability and More with Cognigy.AI 2025.15 Release](/content/product-updates/2025.15)

This release includes several enhancements to GenAI settings and Cognigy Webchat experiences.

### [Expedited Webchat Styling, LLM Latency Insights, and More with Cognigy.AI 2025.14 Release](/content/product-updates/2025.14)

The 2025.14 release of Cognigy.AI brings targeted improvements that streamline Webchat styling, enhance observ...

### [Advanced Prompt Engineering, Usability Enhancements, and More with Cognigy.AI 2025.13 Release](/content/product-updates/2025.13)

The latest release of Cognigy.AI introduces the new LLM Prompt and Load AI Agent Nodes for developers and ente...

### [Now On-Demand: Cognigy.AI Tech Update - Q2 2025](/content/product-updates/cognigy-ai-tech-update-q2-2025/index.html)

Join us for the latest Cognigy.AI Tech Update, your one-stop briefing on everything new, improved, and future-...

### [Accelerated Collaboration, Real-Time Insights, and More with Cognigy.AI 2025.12 Release](/content/product-updates/2025.12)

The 2025.12 release introduces two exciting new features: Collaborative Editing for AI Agent and Flow design t...

### [Collaborative Editing: Unlock Team Synergy for AI Agent Co-Creation](/content/product-updates/collaborative-editing/index.html)

Gone are the days of disjointed workflows and feedback loops lost through screenshots, video calls, and extern...

### [Introducing Business Dashboard: Real-Time Visibility into Global AI Impact](/content/product-updates/business-dashboard/index.html)

In customer service automation, speed and clarity are essential. Beyond retrospective data, service leaders ne...

### [Extended MCP Support and More with Cognigy.AI 2025.11 Release](/content/product-updates/2025.11)

The 2025.11 release continues our steady cadence of product enhancements, featuring upgraded MCP support and n...

### [Driving AI-Native Chat Experiences with Progressive Rendering](/content/product-updates/webchat-progressive-rendering/index.html)

Generative AI is transforming how we think about user interaction in digital interfaces. As responses grow lon...

### [New Versioning Concept and More with Cognigy.AI 2025.10 Release](/content/product-updates/2025.10)

The latest release marks a major shift in how we communicate platform updates, introducing a new versioning fo...