# Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

## Nhu Ho

### [Enhanced Contact Center Integrations and More with Cognigy.AI v4.100](/content/product-updates/v4.100)
The latest release introduces native Agent Copilot support for Salesforce MIAW and more resilient event handli...

### [Platform-Provided LLM, Mistral AI Integration, and More with Cognigy.AI v4.99](/content/product-updates/v4.99)
The latest release delivers substantial GenAI enhancements across the board, including out-of-the-box LLM avai...

### [Salesforce MIAW Native Integration and More with Cognigy.AI v4.98](/content/product-updates/v4.98)
Cognigy.AI v4.98 introduces native integration with Salesforce Messaging for In-App and Web (MIAW), enabling s...

### [Now On-Demand: Cognigy.AI Tech Update Q1 2025](/content/product-updates/cognigy-ai-tech-update-q1-2025/index.html)
Continuing the Nexus momentum, Cognigy’s product innovation is rolling on at full speed! Our product experts a...

### [Multi-Contact Center Handover, Universal LLM Connector, and More with Cognigy.AI v4.97](/content/product-updates/v4.97)
From organizational-level LLM management and advanced BYOLLM support to more enterprise flexibility in handove...

### [Improved Voice Settings for AI Agents and More with Cognigy.AI v4.96](/content/product-updates/v4.96)
The latest Cognigy.AI v4.96 release introduces new voice customization capabilities, allowing you to define an...

### [Expanded Job Market and More with Cognigy.AI v4.95](/content/product-updates/v4.95)
The latest release extends the Job Market offering with a new ready-made Health Insurance AI Agent, available ...

### [Enhanced Usability and More with Cognigy.AI v4.94](/content/product-updates/v4.94)
Cognigy.AI v4.94 introduces multiple product usability improvements across the board.

### [Native Integration with Amazon Titan Embeddings and More with Cognigy.AI v4.93](/content/product-updates/v4.93)
With this release, you can now leverage Amazon Titan Embeddings LLM for Knowledge AI in just a few simple steps...

### [Quantifying AI Success: Introducing Cognigy Goals](/content/product-updates/introducing-goals-quantifying-ai-success/index.html)
As companies increasingly adopt AI to enhance customer experiences, one critical question arises: How can you ...

### [Native Google Gemini & Amazon Nova Support for Agentic AI and More with Cognigy.AI v4.92](/content/product-updates/v4.92)
Happy New Year! Cognigy.AI’s first release of 2025 delivers significant upgrades, exemplifying our LLM-agnosti...

### [Cognigy Agentic AI: 7 Standout Capabilities for CX Automation](/content/product-updates/agentic-ai-cx-automation/index.html)
Agentic AI introduces the latest breakthrough in artificial intelligence with a new generation of autonomous A...

### [Exciting Updates to Agentic AI and More with Cognigy.AI v4.91](/content/product-updates/v4.91)
The release of Cognigy.AI v4.91 marks a significant milestone with the public availability of Agentic AI. This...

### [Now On-Demand: Cognigy.AI Tech Update Q4 2024](/content/product-updates/cognigy-ai-tech-update-q4-2024/index.html)
AI is evolving rapidly, and staying ahead with the latest tools and features can feel like a challenge. That’s...