# Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

## Nhu Ho

### [Seamless Operation with LLM Fallback and More in Cognigy.AI v4.90](/content/product-updates/v4.90)
Cognigy.AI v4.90 introduces LLM Fallback to help you optimize service continuity when leveraging Generative AI...

### [Upgraded Admin Center and More with Cognigy.AI v4.89](/content/product-updates/v4.89)
Cognigy.AI v4.89 enhances the Admin Center by converging the Dashboard, Access Control, and Audit Events funct...

### [Extended Help Center Resources, Usability Improvements, and More with Cognigy.AI v4.88](/content/product-updates/v4.88)
Cognigy.AI v4.88 introduced product usability enhancements across the board. Additionally, the Cognigy Help Ce...

### [Introducing Agentic AI: Autonomous, Goal-Driven AI Workforce for Enterprise Contact Centers](/content/product-updates/introducing-agentic-ai/index.html)
Cognigy Agentic AI represents a paradigm shift in how enterprises can use AI for customer service automation. ...

### [Real-Time Queue Updates in Live Agent and More with Cognigy.AI v4.87](/content/product-updates/v4.87)
The latest release of Cognigy.AI elevates customer interactions with real-time queue notifications in Live Age...

### [UX Enhancements and More with Cognigy.AI v4.86](/content/product-updates/v4.86)
Cognigy.AI v4.86 introduces multiple UX improvements to streamline project navigation and facilitate conversat...

### [Expanded Microsoft Multilingual AI Voices and More with Cognigy.AI v4.85](/content/product-updates/v4.85)
Cognigy.AI v4.85 features comprehensive support for Microsoft’s advanced multilingual voices, enabling cutting...

### [Now On-Demand: Cognigy.AI Tech Update Q3 2024](/content/product-updates/cognigy-ai-tech-update-q3-2024/index.html)
The latest Cognigy.AI Tech Update has arrived! AI is evolving fast, and keeping up with the latest tools and f...

### [Advanced Agent QA, Webchat Accessibility, and More with Cognigy.AI v4.84](/content/product-updates/v4.84)
The latest release of Cognigy.AI introduces significant improvements in Agent QA, Knowledge AI, and Webchat ac...

### [Source Tag Editability in Knowledge AI and More with Cognigy.AI v4.83](/content/product-updates/v4.83)
Cognigy.AI v4.83 introduces more flexibility in adding or deleting Source Tags in Knowledge AI and native inte...

### [Contact Center AI: 15 Essential Voice Features](/content/product-updates/contact-center-ai-voice-features/index.html)
Building a voice bot is fundamentally different from creating a chat-based counterpart. Factors such as speech...

### [Amazon Bedrock Native Integration and More with Cognigy.AI v4.82](/content/product-updates/v4.82)
Dive into Cognigy’s latest LLM orchestration enhancement with our native integration for Amazon Bedrock.

### [6 Best Practices to Implement Real-Time Voice Translation](/content/product-updates/real-time-voice-translation/index.html)
Today's globalized world has blurred not only the physical borders but also the cultural and communication bar...

### [Enriched Webchat Metadata, SaaS Health Monitoring, and More with Cognigy.AI v4.81](/content/product-updates/v4.81)
Explore our latest release, featuring improved Webchat insights with metadata, enhanced Cognigy SaaS service m...

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