# Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

## Nhu Ho

### [Plug-and-Play Agent Assist Widgets, Intelligent Routing and More with Cognigy.AI v4.60](/content/product-updates/v4.60)

The release of Cognigy.AI v4.60 introduces exciting new features to our agent augmentation features. Also, we’...

### [Introducing Knowledge AI with Cognigy.AI v4.59](/content/product-updates/v4.59)

With the release of v4.59, we’re thrilled to announce the availability of our latest product innovation, Cogni...

### [Now On-Demand: Cognigy.AI Tech Update Q3 2023](/content/product-updates/cognigy-ai-tech-update-q3-2023/index.html)

Cognigy.AI Tech Update is here! The world of AI is ever-evolving and with so many new tools and features avail...

### [Improved Call Recording and GPT Conversation Node in Cognigy.AI v4.58](/content/product-updates/v4.58)

Discover the latest upgrades to Cognigy.AI's voice and Generative AI functionalities.

### [8 Best Practices for Automated Testing in Conversational AI](/content/product-updates/automated-testing-conversational-ai/index.html)

Conversational AI interfaces, like chatbots and voice bots, are often the first point of contact in the custom...

### [Dynamic Agent Assist Workspace, Enhanced Live Agent Routing, and More in Cognigy.AI v4.57](/content/product-updates/v4.57)

The latest release introduces notable improvements in Cognigy Live Agent and Agent Assist.

### [Custom Speech Vendor Support, LLM-Generated Adaptive Cards and More with Cognigy.AI v4.56](/content/product-updates/v4.56)

With Cognigy.AI v4.56, you can now configure any custom speech vendor of your choice and leverage Generative A...

### [Maximizing Genesys Cloud Experience with Cognigy.AI: Essential Integration Guides](/content/product-updates/genesys-cloud-cx-voice-integration/index.html)

Conversational AI is turning the tide for traditional Interactive Voice Response (IVR) systems and how brands ...

### [Google PaLM 2 LLM Support, Improved Entity Extraction, and More with Cognigy.AI v4.55](/content/product-updates/v4.55)

From extended LLM integration and improved Live Agent Canned Responses to turnkey entity recognition using pat...

### [Smoother Multimodal CX, Live Agent System Monitoring, and More in Cognigy.AI v4.54](/content/product-updates/v4.54)

The latest release of Cognigy.AI introduces the ability to enable/disable speech input gathering on demand and...

### [Harnessing Generative AI: Prompt Chaining & Multi-Model Orchestration](/content/product-updates/generative-ai-prompt-chaining-llm-orchestration/index.html)

In the rapidly evolving landscape of artificial intelligence (AI), the rise of large language models (LLMs) ha...

### [Anthropic’s LLM Support, Improved Agent Productivity, and More with Cognigy.AI v4.53](/content/product-updates/v4.53)

From more flexible Generative AI model selection to enhanced agent efficiency through more streamlined workflo...

### [Powerful LLM Orchestration and More with Cognigy.AI v4.52](/content/product-updates/v4.52)

Large Language Models are poised to unlock new levels of service experiences that are flexible, personalized, ...

### [Introducing Cognigy xApps: Reinvent Customer Engagement with Multimodal Journeys](/content/product-updates/cognigy-xapps/index.html)

Picture this: You're driving along the highway when your car suddenly breaks down. You reach for your phone an...