# Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

## Watch On-Demand: Cognigy.AI Tech Update Q2 2023
[Cognigy.AI Tech Update is back! With the AI world moving at a breakneck speed, we know it can be overwhelming ...](/content/product-updates/cognigy-ai-tech-update-q2-2023/index.html)

## Advanced Call Analytics, Agent Assist Workspace, and More with Cognigy.AI v4.51
[Cognigy.AI v4.51 features a brand-new Call Dashboard in Cognigy Insights alongside the Agent Assist Workspace ...](/content/product-updates/v4.51)

## From Native 8x8 Integration to Call Transcription with Cognigy.AI v4.50
[Contact centers often encounter integration obstacles that slow down their digital transformation endeavors. A...](/content/product-updates/v4.50)

## Enhanced Email Security and More with Cognigy.AI v4.49
[With the release of v4.49, Cognigy.AI now supports OAuth2 authentication for Send SMTP Email and Email Notific...](/content/product-updates/v4.49)

## 3 Ways Cognigy Reduces Cloud Carbon Footprint for Greener AI
[As enterprises increasingly embrace AI to innovate and transform customer values, machine learning models have...](/content/product-updates/3-ways-cognigy-reduces-cloud-carbon-footprint-for-greener-ai/index.html)

## End-to-End CX Visibility with Live Agent Dashboard in Cognigy.AI v4.48
[With Cognigy.AI v4.48, we’re excited to introduce our brand-new Live Agent Dashboard that complements existing...](/content/product-updates/v4.48)

## Scalable & Future-Proof CAI: Inside Cognigy.AI’s DevOps Architecture
[Conversational AI is a powerful tool for enterprises to automate routine tasks, provide round-the-clock suppor...](/content/product-updates/scalable-future-proof-cai/index.html)

## Added Speech Recognition Integration and More with Cognigy.AI v4.47
[Following Nuance integration in the previous release, Cognigy.AI v4.47 has added Soniox as the latest STT prov...](/content/product-updates/v4.47)

## Native Nuance Integration and More with Cognigy.AI v4.46
[The latest release of Cognigy.AI once again introduces a host of notable improvements across the board. Withou...](/content/product-updates/v4.46)

## Now On-Demand! Cognigy.AI Tech Update Q1 2023
[At Cognigy, we live and breathe AI with new releases every two weeks to bring state-of-the-art Conversational ...](/content/product-updates/cognigy-ai-tech-update-q1-2023/index.html)

## Introducing Generative AI Features in Open Beta with Cognigy.AI v4.45
[With Cognigy.AI v4.45, we are thrilled to announce the open beta launch of our brand-new Generative AI feature...](/content/product-updates/v4.45)

## Enriched Conversational Experiences and More with Cognigy.AI v4.44
[From the new Output Type support and Call Transfer option to more flexible Live Agent role management and a ne...](/content/product-updates/v4.44)

## Handle Ambiguity with Intent Mapping Priority in Cognigy.AI v4.43
[The latest release of Cognigy.AI introduces the new Intent Mapping Priority feature to help you better manage ...](/content/product-updates/v4.43)

## Improved Data Management in Insights and More with Cognigy.AI v4.42
[Cognigy.AI v4.42 features the addition of a new Data Expiration indicator in Cognigy Insights. It displays the...](/content/product-updates/v4.42)