Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

Sebastian Glock

Sebastian Glock is Director of Product Marketing at Cognigy where he acts as a mediator between technology & business. He has advised top-tier companies in Europe and North America in digital projects and is a seasoned speaker at international conferences and events.

Cognigy.AI Integrates the Model Context Protocol (MCP): Unlocking Open, Seamless AI Workflows

The latest Cognigy.AI update introduces support for the Model Context Protocol (MCP), unlocking next-level AI ...

New Cognigy.AI Video Tutorials: Master AI Agent Development for Chat and Voice

We’re excited to announce the release of a new two-part series of video tutorials, designed to help developers...

AI Agent Management: Why Proven Experience Matters

Enterprises aiming to harness the power of AI need solutions that are not just innovative, but reliable and sc...

Use Live Follow to Optimize Your Virtual Agent on the fly

Providing flawless omnichannel experiences is the highest form of art when it comes to bot building. How can c...

Improved Accessibility & More With Cognigy.AI v4.29

This release of Cognigy.AI introduces wide-ranging usability enhancements on both the Cognigy.AI Virtual Agent...

Improved Transcript Explorer in Cognigy Insights & more with Cognigy.AI v4.28

With the new version of Cognigy.AI, v4.28, users of Cognigy Insights have now more options for in-depth analys...

Efficient Regression Testing With new Playbook UI & More With Cognigy.AI v4.27

Release 4.27 of Cognigy.AI adds a new user interface for inspecting Playbook Runs. This allows our customers t...

Convert Branch to Flow & more with Cognigy.AI v4.26

As Virtual Agents expand in size and intricacy, Flows can grow quite big. With Cognigy.AI 4.26 it is now easie...

Improved Extension Handling & More With Cognigy.AI v4.25

Version 4.25 of Cognigy.AI adds the possibility to update an Extension in the agent.

Server-side Playbook Execution & More With Cognigy.AI v4.24

This release of Cognigy.AI adds the ability to execute Playbooks server-side. We added new RESTful API Endpoin...

Faster Time to Market With Solution Accelerators

Great voice and chatbots come with a unique conversation design to provide the best possible service experienc...

Updated Agent Templates & more delivered with Cognigy.AI v4.23

This release of Cognigy.AI contains updated templates for our Agent creation wizard. We have updated and enhan...

More Features for Snapshots, Performance Boost & more with Cognigy.AI v4.22

Cognigy.AI v4.22 adds the ability to override the Connections of a Snapshot with those of the Agent via an End...

How-to Guide: Working with Intent Hierarchies

Intent Hierarchies can be used to resolve Intent conflicts and they can also make every developer's life easie...