# Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

## Sebastian Glock

Sebastian Glock is Director of Product Marketing at Cognigy where he acts as a mediator between technology & business. He has advised top-tier companies in Europe and North America in digital projects and is a seasoned speaker at international conferences and events.

## Cognigy.AI Integrates the Model Context Protocol (MCP): Unlocking Open, Seamless AI Workflows

The latest Cognigy.AI update introduces support for the Model Context Protocol (MCP), unlocking next-level AI ...

## New Cognigy.AI Video Tutorials: Master AI Agent Development for Chat and Voice

We’re excited to announce the release of a new two-part series of video tutorials, designed to help developers...

## AI Agent Management: Why Proven Experience Matters

Enterprises aiming to harness the power of AI need solutions that are not just innovative, but reliable and sc...

## Use Live Follow to Optimize Your Virtual Agent on the fly

Providing flawless omnichannel experiences is the highest form of art when it comes to bot building. How can c...

## Improved Accessibility & More With Cognigy.AI v4.29

This release of Cognigy.AI introduces wide-ranging usability enhancements on both the Cognigy.AI Virtual Agent...

## Improved Transcript Explorer in Cognigy Insights & more with Cognigy.AI v4.28

With the new version of Cognigy.AI, v4.28, users of Cognigy Insights have now more options for in-depth analys...

## Efficient Regression Testing With new Playbook UI & More With Cognigy.AI v4.27

Release 4.27 of Cognigy.AI adds a new user interface for inspecting Playbook Runs. This allows our customers t...

## Convert Branch to Flow & more with Cognigy.AI v4.26

As Virtual Agents expand in size and intricacy, Flows can grow quite big. With Cognigy.AI 4.26 it is now easie...

## Improved Extension Handling & More With Cognigy.AI v4.25

Version 4.25 of Cognigy.AI adds the possibility to update an Extension in the agent.

## Server-side Playbook Execution & More With Cognigy.AI v4.24

This release of Cognigy.AI adds the ability to execute Playbooks server-side. We added new RESTful API Endpoin...

## Faster Time to Market With Solution Accelerators

Great voice and chatbots come with a unique conversation design to provide the best possible service experienc...

## Updated Agent Templates & more delivered with Cognigy.AI v4.23

This release of Cognigy.AI contains updated templates for our Agent creation wizard. We have updated and enhan...

## More Features for Snapshots, Performance Boost & more with Cognigy.AI v4.22

Cognigy.AI v4.22 adds the ability to override the Connections of a Snapshot with those of the Agent via an End...

## How-to Guide: Working with Intent Hierarchies

Intent Hierarchies can be used to resolve Intent conflicts and they can also make every developer's life easie...