# Product Updates

Your one-stop-shop for the latest NiCE Cognigy product news and best practices

## Sebastian Glock

Sebastian Glock is Director of Product Marketing at Cognigy where he acts as a mediator between technology & business. He has advised top-tier companies in Europe and North America in digital projects and is a seasoned speaker at international conferences and events.

## Product

### [Watch our Cognigy.AI Q1 2022 Release Webinar](/content/product-updates/release_webinar_q1-2022/index.html)

This webinar presents the latest enhancements of Cognigy.AI in Q1 2022. It covers new features and improvement...

### [Improved Usability for Intent Creation & more with Cognigy.AI v4.21](/content/product-updates/v4.21)

The latest release of Cognigy.AI, v4.21 makes adding training data faster than ever: After entering an example...

### [Ability to Merge Cognigy Packages & more with Cognigy.AI v4.20](/content/product-updates/v4.20)

Cognigy.AI 4.20 comes doped with improvements that’ll elevate your bots to live the high life. We’ve added som...

### [Cognigy recognized as a Leader in the 2022 Gartner® Magic Quadrant™](/content/product-updates/cognigy-gartner-magic-quadrant/index.html)

We are honored to be named a Leader in the 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Plat...

### [More Administrative Control with Cognigy.AI v4.19](/content/product-updates/v4.19)

The latest release of Cognigy.AI, v4.19 includes a new feature "Last Activity Tracking". This functionality en...

### [The Ultimate Guide to Cognigy NLU Training](/content/product-updates/the-ultimate-guide-to-cognigy-nlu-training/index.html)

Many of our customers have utilized the Intent feedback analyzer to continuously improve their NLU models with...

### [Enhanced Accessibility & more with Cognigy.AI v4.18](/content/product-updates/v4.18)

The newest release of Cognigy.AI, v4.18 comes with a slew of enhancements that elevate the usability and funct...

### [Cognigy.AI v4.17 with extended "Handover to Agent" capabilities & more](/content/product-updates/v4.17)

The latest release of Cognigy.AI, v4.17, comes with a new Flow Node "Handover to Agent". This Node allows user...

### [Cognigy.AI v4.16: Flow Node Search, new Flow Nodes and MUCH more!](/content/product-updates/v4.16)

The newest release of Cognigy.AI, v4.16 comes with a slew of powerful new features and enhancements that eleva...

### [Watch our Cognigy.AI Q4 2021 Release Webinar](/content/product-updates/release_webinar_q4-2021/index.html)

This webinar presents the latest enhancements of Cognigy.AI in Q4 2021. It covers new features and improvement...

### [Expert Mode for Transcript Explorer & more with Cognigy.AI v4.15](/content/product-updates/v4.15)

Cognigy.AI v4.15 now includes the ability to enable Expert Mode in the Transcript Explorer of Cognigy Insights...

### [Cognigy.AI v4.14 adds new capabilites to Voice Gateway](/content/product-updates/v4.14)

The newest release of Cognigy.AI, v4.14, allows customers to activate asynchronous output handling in the Cogn...

### [Out now: Brand-new Cognigy Developer Documentation](/content/product-updates/new-developer-documentation/index.html)

A few days ago we launched our new product documentation which comes with a clean & modern layout and bund...

### [New Avaya CPaaS Endpoint & more with Cognigy.AI v4.13](/content/product-updates/v4.13)

The latest release of Cognigy.AI v4.13 comes with the new Avaya CPaaS Endpoint. It's a major overhaul of the o...