# Now On-Demand! Cognigy.AI Tech Update Q1 2023

3 min read

Authors name: [Nhu Ho](/content/product-updates/author/nhu-ho/index.html) February 22, 2023

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At Cognigy, we live and breathe AI with new releases every two weeks to bring state-of-the-art Conversational AI to our users. To help you stay ahead of curve, we’re excited to introduce our first 2023 Cognigy.AI Tech Update Webinar brought to you by our product leaders and experts.

This webinar is a must-watch for all Cognigy.AI customers, partners, and trial users who want to get the inside scoop on the latest developments we’ve made to our platform up to v4.45.

Our experts will showcase the new product capabilities and how they themselves are applying these in their own Conversational AI projects, giving you a wealth of insights and practical tips as a CAI practitioner.

#### Content Outline

**0:00: Intro**  
**3:13: Builder Experience with the new Interaction Panel**  
3:50: Low-code tools for CognigyScript  
7:14: Easier troubleshooting with Live Follow  
9:40: Optimizing VUX - One-click voice test and native Voice Preview  
12:37: Rapid end-to-end Flow testing using Playbooks  
15:50: Audit Events Dashboard for improved system monitoring

**17:00: Endpoints and Integrations**  
17:26: Amazon Connect integration using Lex Endpoint  
23:20: WhatsApp Endpoint – Configuration and end-user experiences  
30:00: Native Handover to Genesys Cloud

**32:05: Cognigy Live Agent**  
32:10: Assist Bots as agents’ personal assistants  
36:00: Improved queue management using Supervisor Dashboard

**37:20: Cognigy Insights**  
37:45: Enhanced agent scheduling with Engagement Heatmap

**39:05: [Generative AI](/content/platform/generative-ai/index.html) Roundtable** – Why and how it benefits CAI practitioners

**43:00: Scaling Cognigy’s Cloud** – An insider’s view into Cognigy.AI platform architecture

Cognigy.AI Tech Update Q1 2023 - YouTube  
[Cognigy.AI Tech Update Q1 2023](https://www.youtube.com/watch?v=G51RwRW_P4s)