# Now On-Demand: Cognigy.AI Tech Update Q1 2025

Authors name: [Nhu Ho](/content/product-updates/author/nhu-ho/index.html) April 3, 2025

---

Continuing the Nexus momentum, Cognigy’s product innovation is rolling on at full speed!

Our product experts are back with the newest Cognigy.AI Tech Update, showing you everything behind the scenes of our most impactful Q1 developments.

Join us to explore our latest highlights from the new Webchat UX and enhanced Agent Creation to advanced BYOLLM and multi-contact center handover.

## Content Outline

00:00 Intro  
01:40 Expanded Job Market  
04:13 Agent Voice Setup  
10:08 Webchat Progressive Rendering  
13:56 Voice Updates  
New TTS Support, Expanded Voice Preview, and Duration Limits upon Call Transfer  
17:02 LLM & Knowledge AI Updates  
Global LLMs, Universal LLM Connector, Knowledge Source Exportability, Token Consumption Tracking  
24:44 Multi-Contact Center Handover  
31:05 Insights Updates

[Cognigy.AI Tech Update Q1 2025](https://www.youtube.com/watch?v=gooZdG_Meac)