# Watch On-Demand: Cognigy.AI Tech Update Q2 2023

3 min read

Authors name: [Nhu Ho](/content/product-updates/author/nhu-ho/index.html) May 22, 2023

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Cognigy.AI Tech Update is back!

With the AI world moving at a breakneck speed, we know it can be overwhelming to keep up with all the new tools and features available to you in Cognigy.AI. That’s why our team of Cognigy product experts, covering various disciplines, come together each quarter to provide you with an update on the most prominent improvements not to miss from the past few months.

In this edition, join our product experts to delve into the ever-evolving world of Generative AI, cutting-edge voice capabilities for contact centers, and how to bridge cross-channel communications gaps with multimodal service solutions.

## Content Outline

00:00 Intro  
02:55 Generative AI for enterprise contact centers  
5:08 Faster, easier bot building  
7:41 Improved voice and chat experiences  
13:05 Generative AI roadmap  
14:13 Advanced voice features for customer service automation  
15:01 Newly added speech service integrations  
20:50 Enhanced speech recognition with STT Hints  
25:19 Call recording  
27:52 Multilingual voice services with advanced session parameters  
33:51 Call transcription for agent assist  
41:32 Introducing Cognigy xApps  
42:09 Motivations and use cases  
49:04 A look behind the scenes in the Flow Editor  
53:23 A deep dive into xApps architecture  
1:00:39 Outro

[Cognigy.AI Tech Update Q2 2023 - YouTube](https://www.youtube.com/watch?v=5PmON0_e6F4)