Now On-Demand: Cognigy.AI Tech Update Q2 2024

3 min read

Authors name: Nhu Ho June 17, 2024

The latest Cognigy.AI Tech Update has arrived!

In the ever-evolving world of AI, keeping up with the latest tools and features in Cognigy.AI can be challenging. That's why our dedicated team of Cognigy product specialists comes together every quarter to bring you the most crucial updates.

In this edition, join us to explore everything from native multimodal UX in Cognigy Webchat and simulating contact center ambiance to hybrid AI for unparalleled understanding and future-proof LLM support.

00:00 Intro

01:55 Webchat V3 Updates

       Speech Input, xApps Overlay, and Interactive Features

06:16 Voice Experiences

       Atmosphere Sounds, Silence Overlay, and On-prem Speech Service Support

10:30 Agent Augmentation Features

       Live Agent: Custom Notification Sound and Improved Inbox Management
       Agent Copilot: UI Preferences for Plug-and-Play Widgets and Streamlined Copilot Setup

14:08 Knowledge AI Improvements

       Usage Tracking and Advanced Parser

21:47 NLU and GenAI Updates

       External Embedding Models, LLM-based Intent Reranking, and NLU Scoring API
       Future-proof LLM Support

35:25 Bonus Update

       Prebuilt xApps Samples

36:49 Outro

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Cognigy.AI Tech Update Q2 2024 - YouTube