# Now On-Demand: Cognigy.AI Tech Update Q2 2024

3 min read

Authors name: [Nhu Ho](/content/product-updates/author/nhu-ho/index.html) June 17, 2024

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The latest Cognigy.AI Tech Update has arrived!

In the ever-evolving world of AI, keeping up with the latest tools and features in Cognigy.AI can be challenging. That's why our dedicated team of Cognigy product specialists comes together every quarter to bring you the most crucial updates.

In this edition, join us to explore everything from native multimodal UX in Cognigy Webchat and simulating contact center ambiance to hybrid AI for unparalleled understanding and future-proof LLM support.

## 00:00 Intro

## 01:55 Webchat V3 Updates  
       Speech Input, xApps Overlay, and Interactive Features

## 06:16 Voice Experiences  
       Atmosphere Sounds, Silence Overlay, and On-prem Speech Service Support

## 10:30 Agent Augmentation Features  
       Live Agent: Custom Notification Sound and Improved Inbox Management  
       Agent Copilot: UI Preferences for Plug-and-Play Widgets and Streamlined Copilot Setup

## 14:08 Knowledge AI Improvements  
       Usage Tracking and Advanced Parser

## 21:47 NLU and GenAI Updates  
       External Embedding Models, LLM-based Intent Reranking, and NLU Scoring API  
       Future-proof LLM Support

## 35:25 Bonus Update  
       Prebuilt xApps Samples

## 36:49 Outro

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Cognigy.AI Tech Update Q2 2024 - YouTube